Salary
💰 $55,600 - $79,400 per year
About the role
- Oversee and track CTNs, Findings, Defects, Change Requests (CRs), and Change Orders (COs) across multiple functional teams
- Ensure all work items meet SLA timelines and process requirements; escalate risks and blockers early
- Monitor and validate status updates and assignments to ensure accuracy and accountability
- Take initiative to drive work items to closure—engaging stakeholders, removing roadblocks, and ensuring follow-through
- Provide timely updates to leadership and stakeholders; maintain dashboards and documentation for transparency
- Identify inefficiencies and recommend improvements to enhance workflow and SLA adherence
Requirements
- Bachelor’s degree in Business, Healthcare Administration, or related field (Master’s preferred)
- 7+ years of project management experience, preferably in healthcare or managed care environments
- Strong understanding of SLA frameworks and operational risk
- Proven ability to manage complex workstreams and cross-functional teams
- Excellent communication, analytical, and problem-solving skills
- PMP or equivalent certification strongly preferred
- flexible vacation policy
- educational assistance
- comprehensive health benefits
- 401(k) employer match
- leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementSLA frameworksoperational riskworkflow improvementstatus updatesdocumentation managementcross-functional team managementchange management
Soft skills
communicationanalytical skillsproblem-solvinginitiativestakeholder engagementaccountabilityrisk management