Customer Support Advisor
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Salary
💰 $70,000 - $95,000 per year
About the role
- Own CX onboarding and offboarding execution for employees and contractors supporting CX accounts, including reporting and tracking.
- Coordinate with CX Delivery leadership, IT, Security, Training, and HR systems partners to ensure timely onboarding and separation.
- Order and track equipment delivery as part of the onboarding process.
- Support the return of equipment during the offboarding process.
- Serve as an escalation point for complex, urgent, or high-risk onboarding and offboarding scenarios.
- Ensure role-based access alignment and validate access completion prior to training or production readiness.
- Maintain CX onboarding, offboarding, and identity management process documentation and standards.
- Identify operational risks, gaps, and inefficiencies that will drive continuous improvement initiatives.
- Provide guidance and mentoring to associate-level onboarding and offboarding candidate care coordinators.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 4+ years of experience in operations, onboarding/offboarding, workforce enablement, or access management.
- Experience supporting operational transformation, transition, or centralization initiatives.
- Excellent communication, documentation, and stakeholder management skills.
Benefits
- Health (medical, dental, vision) benefits start on day one of employment.
- Company match 401K and other benefits available within months of starting.
- Flexible vacation policy after ninety (90) calendar days of employment.
- Company provided computer for work use.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboardingoffboardingaccess managementoperational transformationdocumentationreportingtrackingidentity managementrisk identificationcontinuous improvement
Soft Skills
communicationstakeholder managementmentoringguidancecoordinationproblem-solvingescalation managementorganizational skillsinterpersonal skillsleadership
Certifications
Bachelor’s degree