Partner with Sales, Account Management, and Customer Success teams to identify customer business challenges and map organizational needs to the capabilities of Gainsight’s industry-leading platform
Lead complex discovery engagements to understand technical, operational, and strategic requirements and translate them into compelling solution demonstrations and technical architectures
Independently design and deliver multi-product demonstrations, proof-of-concepts, and solution narratives that showcase Gainsight’s value to technical and executive stakeholders
Serve as a trusted advisor to prospects and customers by articulating the value of Customer Success and the Gainsight platform through presentations, workshops, and executive-level discussions
Create solution presentation storyboards and configure solution environments that support value-based selling and align with customer business outcomes
Assist in the creation of technical account configuration documentation, solution designs, and technical statements of work
Respond to technical questions received through RFPs and RFIs in an accurate and timely fashion
Contribute to team best practices, playbooks, onboarding materials, and ongoing enablement initiatives
Participate in Solution Consulting and Product Management meetings to stay current on product capabilities and roadmap updates while helping translate these into customer-facing narratives
Meet or exceed quarterly management objectives and revenue targets
This role may require occasional travel (up to 50%) for team meetings, prospect meetings, training, or company events

Requirements

5-8 years of relevant experience and a Bachelor's degree (or equivalent combination of education and experience)
Demonstrated experience leading complex technical sales engagements and delivering compelling solution demonstrations
Proven ability to independently execute multi-product demonstrations and complex solution configurations
Excellent client-facing skills with experience presenting to both technical stakeholders and executive leadership
Ability to work autonomously while effectively collaborating within a high-performance team environment
Strong oral, written, presentation, and interpersonal communication skills
Ability to communicate complex technical concepts to both technical and non-technical audiences
Highly motivated with strong planning, ownership, and self-development capabilities
Nice-to-have skills: Knowledge of Salesforce or Gainsight architecture and data model, including integration methods such as REST APIs and ETL tools
Knowledge of relational database concepts including experience with technologies such as MongoDB or RedShift, including SQL expertise
Experience with web application and scripting technologies such as HTML, CSS, JavaScript, and SaaS applications
Experience contributing to sales playbooks, demo best practices, or internal enablement programs

Benefits

Fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

solution demonstrationstechnical architecturesmulti-product demonstrationssolution configurationspresentation skillstechnical account configurationRFP responsessales playbooksREST APIsSQL

Soft Skills

client-facing skillscollaborationcommunication skillspresentation skillsplanningownershipself-developmentinterpersonal skillsautonomymotivation