GAINS

Account Manager

• Own the post-sale customer relationship for a defined portfolio of accounts, serving as the primary point of accountability for net revenue expansion, retention, and executive alignment
• Build and sustain CxO-level relationships across supply chain, operations, finance, and IT, positioning GAINS as a strategic partner rather than a transactional vendor
• Develop and execute account plans that map customer business objectives to GAINS platform capabilities, define expansion roadmaps, and document measurable value delivery milestones
• Lead solution-based conversations with customers to surface new use cases, unmet needs, and strategic priorities that GAINS can address through expanded deployment or additional modules
• Partner with Customer Success and Professional Services to ensure customers are progressing toward their KPIs and that value delivered is documented, quantified, and communicated at the executive level
• Own the full commercial cycle for expansion opportunities within existing accounts, including deal structure, contract negotiation, and forecast management in Salesforce
• Conduct regular executive business reviews (QBRs and EBRs) to communicate platform value, share industry benchmarks and supply chain trends, and introduce new capabilities aligned to customer priorities
• Manage pipeline health and opportunity progression using MEDDIC, maintaining accurate forecasts and account documentation in Salesforce
• Serve as the internal voice of the customer, providing structured feedback to Product, Customer Success, and Marketing on roadmap gaps, competitive dynamics, and evolving customer needs
• Represent GAINS at customer sites, industry events, and GAINS Summit to deepen executive relationships and strengthen account presence

Sales Account Manager

• Own the post-sale customer relationship for a defined portfolio of accounts
• Build and sustain CxO-level relationships across supply chain, operations, finance, and IT
• Develop and execute account plans that map customer business objectives to GAINS platform capabilities
• Lead solution-based conversations with customers to surface new use cases, unmet needs, and strategic priorities
• Partner with Customer Success and Professional Services to ensure customers are progressing toward their KPIs
• Own the full commercial cycle for expansion opportunities within existing accounts
• Conduct regular executive business reviews to communicate platform value
• Manage pipeline health and opportunity progression using MEDDIC
• Serve as the internal voice of the customer