GAIN

Account / Project Manager

GAIN

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Serve as the primary point of contact for clients, building strong, lasting partnerships
  • Lead regular reviews and quarterly performance sessions
  • Clarify briefs, requirements, and expected outcomes with clients and internal teams
  • Clearly communicate project status, blockers, decisions, and delivery timelines to stakeholders
  • Support account growth through excellent service, delivery, and insight
  • Scope and estimate tracking and measurement projects with technical leads
  • Organise and prioritise workloads in coordination with the Delivery Manager
  • Maintain project plans, delivery schedules, and dependency maps
  • Manage issue escalation and resolution paths
  • Support QA coordination and ensure accurate implementation before sign-off
  • Facilitate handoffs between technical, data, and client teams
  • Produce Statements of Work, requirements docs, user stories, and acceptance criteria
  • Document implementation plans, tracking specs, and change requests
  • Maintain structured records of decisions, risks, dependencies, and test outcomes
  • Contribute to process improvement
  • Support sales/pitch processes. Provide effort estimates and pricing inputs for proposals and SOWs
  • Track scope changes and drive change-control conversations when needed
  • Support revenue planning and utilisation insights with the Delivery Manager

Requirements

  • 3 + years experience in an Account Manager, Project Manager or Client Services role (agency experience preferred)
  • Proven track record of managing delivery schedules and multi-stream work
  • Strong client communication and expectation-setting skills
  • Comfortable translating technical concepts into business language
  • Strong organisational skills and ability to prioritise under pressure
  • High attention to detail and quality
  • Familiarity with digital marketing channels and campaign instrumentation
  • Exposure to tagging tools (e.g. GTM, Floodlight, Meta, TikTok pixels)
  • Understanding of analytics platforms (e.g. GA4, Adobe Analytics)
  • Experience with JIRA/Confluence or similar PM tooling
  • Interest in marketing measurement and attribution
Benefits
  • Private Medical Insurance
  • BUPA Life Assurance
  • Income protection
  • Employee Assistance Programme
  • Cycle to Work salary sacrifice scheme
  • Tech & Wearables salary sacrifice scheme
  • Octopus EV Scheme
  • Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementaccount managementdelivery schedulingscope estimationchange controldigital marketinganalyticscampaign instrumentationtagging toolsmarketing measurement
Soft Skills
client communicationexpectation settingorganizational skillsprioritizationattention to detailprocess improvementproblem-solvingstakeholder managementcollaborationleadership