GAIN

UX Consultant

GAIN

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Junior

About the role

  • Liaising with clients to understand their business objectives and documenting their requirements confidently.
  • Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wire-framing and prototype development.
  • Analysing research to identify problems and opportunities for product or service improvements.
  • Making recommendations and confidently communicating these to product and design teams through a variety of formats such as written reports and visualised designs.
  • Leading collaborative workshops with clients to support them in developing and implementing solutions.
  • Working with research participant recruitment teams to identify representative users of a product or service.
  • Management of UX projects, including liaising with key stakeholders and planning project timescale.
  • Supporting the wider team, including client services, sales and marketing as required.

Requirements

  • Relevant undergrad degree preferred, although may have comparable skills and knowledge gained through experience.
  • At least 1-3 years’ commercial experience in a User Experience (UX) and ideally some experience within an established agency / consultancy.
  • Experienced in all aspects of UX Design including IA development, interaction design, wireframing and prototyping.
  • Experienced in a variety of UX research methods such as: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping and expert evaluations.
  • Experienced in executing, analysing and reporting on findings from research studies.
  • Experienced in leading collaborative workshops.
  • Excellent verbal and written communication.
  • Excellent time-management and experience of project managing UX projects.
  • Confident and experienced in stakeholder management.
  • Contributes to creating an inclusive and positive team environment.
  • Actively looks for opportunities for continuous improvement.
  • Able to work independently, managing priorities effectively and work at pace.
  • Experienced in specifying research participant recruitment criteria.
  • Excellent at communicating an in-depth knowledge of the user centred design process.
Benefits
  • Private Medical Insurance
  • BUPA Life Assurance
  • Income protection
  • Employee Assistance Programme
  • Cycle to Work salary sacrifice scheme
  • Tech & Wearables salary sacrifice scheme
  • Octopus EV Scheme
  • Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX DesignIA developmentinteraction designwireframingprototypingusability testingsurveydepth interviewscard sortingjourney mapping
Soft Skills
communicationtime-managementstakeholder managementcollaborative leadershipproblem analysisproject managementindependent workcontinuous improvementteam environment contributionclient liaison
Certifications
undergraduate degree