Workflow Implementation: Translate solution designs and customer requirements into end-to-end workflows using gaiia’s workflow builder.
Implement orchestration logic (conditions, retries, fallbacks, compensations, parallelism) to handle real-world edge cases and partial failures.
Build reusable workflow patterns and templates so implementations scale across customers and vendors.
Write TypeScript code steps when needed (data transforms, validations, custom logic) and keep workflows clean and testable.
Customer Delivery, Ownership, and Coaching: Own workflow outcomes end-to-end: from discovery handoff → implementation → rollout → support.
Troubleshoot production workflow runs using logs/metrics and improve workflows based on real incidents and customer feedback.
Coach customers on workflow best practices for self-serve, capability boundaries, and expectation management.
Influence the Workflow Builder’s roadmap by sharing recurring needs (new integrations, SDK improvements, UI features, etc.).

Requirements

Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience.
3+ years experience as a Software Engineer, Network Engineer or similar technical role within the broader B2B SaaS industry.
Strong software development fundamentals (TypeScript/JavaScript preferred).
Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences.
Ability to take ambiguous customer or operational requirements and turn them into clear, testable, supportable implementations.
Self-motivated, proactive, and results-oriented with a passion for technology and innovation.

Benefits

Flexible 25 days of vacation.
Stock Options Plan.
Group Insurance.
Telemedicine.
Life Spending Account.
Employee-sponsored RRSP.
Flexible working hours & all-remote work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

TypeScriptJavaScriptworkflow implementationorchestration logicdata transformsvalidationscustom logictroubleshootingworkflow patternsB2B SaaS

Soft skills

presentation skillscommunication skillscustomer ownershipcoachingproblem-solvingself-motivatedproactiveresults-orientedexpectation managementinfluencing