gaiia

Customer Success Manager

• Manage customer relationships from post-sales kickoff, through implementation, and beyond.
• Host regular meetings with customers to ensure satisfaction and maximum value add from the product.
• Act as a customer advocate within the company, ensuring that customer feedback and needs are effectively communicated to product and engineering teams.
• Work closely with program management, migration solutions and solutions engineering teams to oversee customer implementation processes, ensuring successful migration, user training, and customer relationship-building.
• Collaborate with engineering and product to manage customer feature requests and go-live requirements.
• Identify ways to improve customer success's day-to-day operations as we continue to scale, finding new strategies and tools to make our work more efficient.
• Develop and maintain comprehensive customer-facing documentation, including knowledge base articles, videos, FAQs, and user guides.
• Provide technical support and guidance to customers, addressing their inquiries and issues related to our operating system.
• Develop and nurture community of current customers and future prospects, with a focus on connecting likeminded people and building gaiia's ecosystem.

Full-stack Engineer

• Design, develop and deploy GraphQL APIs intended for both internal and external use.
• Design, develop and maintain a sophisticated Workflow Engine, with great attention to performance, scalability, user experience and security.
• Develop, in collaboration with talented designers, a flexible Workflow Builder that make our reputation.
• Build developer-friendly tooling for other dev squads to integrate with the Workflow Engine.

Customer Success Manager

Senior Full-Stack Software Developer – Workflow Builder