gaiia

Solutions Engineer

• Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers.
• Document network topologies, business process flows, and integration points with clarity, highlighting constraints, dependencies, and design assumptions.
• Help customers and internal stakeholders understand trade-offs and priorities when designing around a mix of new and legacy infrastructure and business operations.
• Collaborate with Sales Engineers and Account Executives to support technical discovery and qualification of prospects.
• Translate customer network requirements into tailored solutions that showcase the value and feasibility of gaiia’s platform.
• Build and implement workflows leveraging gaiia’s workflow builder.
• Provide architecture oversight and clarification during onboarding and implementation phases.
• Build an efficient and repeatable process for network scoping, deep dive, solution alignment, and implementation.
• Act as a subject matter expert for internal teams needing context on customer network design and implementation considerations.
• Partner with Product and Engineering to influence roadmap direction based on real-world customer network needs.
• Drive requirements to a team of highly-skilled software engineers to develop network provisioning automations based on your designs.

Workflow Solutions Engineer

QA Automation Engineer

• Translate solution designs and customer requirements into end-to-end workflows using gaiia’s workflow builder.
• Implement orchestration logic (conditions, retries, fallbacks, compensations, parallelism) to handle real-world edge cases and partial failures.
• Build reusable workflow patterns and templates so implementations scale across customers and vendors.
• Write TypeScript code steps (data transforms, validations, custom logic) and keep workflows clean and testable.
• Own workflow outcomes end-to-end: from discovery handoff → implementation → rollout → support.
• Troubleshoot production workflow runs using logs/metrics and improve workflows based on real incidents and customer feedback.
• Coach customers on workflow best practices for self-serve, capability boundaries, and expectation management.
• Influence the Workflow Builder’s roadmap by sharing recurring needs (new integrations, SDK improvements, UI features, etc.).

Workflow Automation Engineer

Events

• Own end-to-end logistics for all events: booth materials, shipping, travel, accommodations, schedules, promotions, and on-site coordination.
• Manage event calendars, deadlines, deliverables, and vendor relationships.
• Coordinate booth design, branded assets, swag, signage, AV needs, and setup/teardown.
• Organize customer dinners, partner meet-ups, and VIP hosted events.
• Attend major industry events, greet attendees, and represent the gaiia brand with confidence.
• Assist Sales and Growth teams during the event, including managing demos, appointments, and booth traffic.
• Capture event photos, videos, and key highlights for social channels and internal recap.
• Work with Marketing to ensure assets, campaigns, and messaging align with event presence.
• Partner with Sales to coordinate pre-event outreach and post-event follow-ups.
• Collaborate with Product and Leadership to organize speaking opportunities, panel participation, and booth demos.
• Maintain an organized inventory of booth materials and manage shipping between events.
• Develop repeatable processes that streamline event preparation and execution.
• Track event performance, ROI, and lead outcomes to help shape the overall event strategy.

Senior Manager, Events – Community

Full-stack Engineer

• Design, develop and deploy GraphQL APIs intended for both internal and external use;
• Develop, in collaboration with talented designers, delightful interfaces that make our reputation;
• Collaborate with legendary senior developers and designers;
• Work in an event-driven paradigm with topics and queues;
• Work on a product that is heavily used every day by loyal customers;
• Join a consumer-facing team solving complex UX challenges.

Senior Full-Stack Software Developer – Consumer

• Lead, coach, and develop a team of Solution Engineers
• Build and deliver network automation workflows
• Own the solutioning pipeline
• Run customer-facing discovery sessions
• Build repeatable frameworks
• Introduce operating rhythm to the team
• Cross-train the team
• Collaborate with Product, Engineering squads, and Customer Success to advocate for tooling improvements

Team Lead – Workflow Solutions Engineering

Product Manager

• Manage, mentor, and develop 2-3 junior and intermediate Product Managers.
• Partner closely with the VP of Product on strategic planning, roadmap prioritization, and product leadership decisions.
• Own and drive cross-squad initiatives that require coordination across multiple teams.
• Raise the bar on product management practices across the organization.
• Own and continuously improve our Product Ops.
• Facilitate alignment between squads when priorities intersect or conflict.
• Represent the product team in cross-functional discussions with Engineering leadership, Customer Success, Sales, and Operations.
• Help define and maintain product strategy artifacts alongside the VP of Product.
• Actively rethink what it means to be a PM in the AI era.

Director of Product Management

• Collaboratively define the product strategy for the Billing module with your squad, stakeholders, and leadership team.
• Identify, research, and prioritize work for your team based on customer feedback, operational data, and business goals.
• Use data analysis, customer interviews, and competitive research to become an expert in telecom billing and revenue management.
• Ensure your team consistently tackles the most impactful items by owning and maintaining the backlog.
• Develop and maintain a comprehensive product roadmap for billing, aligning it with the company's growth goals and customer needs.
• Lead the formulation and execution of the product strategy, ensuring the billing module meets customer needs while achieving operational efficiency.
• Collaborate with Customer Success, Sales, and Implementation teams to understand billing pain points and translate them into product improvements.
• Understand the technical implications of billing architecture decisions and communicate trade-offs clearly to stakeholders.
• Dive deep into billing edge cases, payment workflows, and tax compliance requirements to design robust solutions.
• Design solutions that reduce manual effort, minimize billing errors, and accelerate time-to-value for customers.