Gaggle

Therapist

• Conduct weekly 45-minute virtual therapy sessions with assigned clients
• Help students improve their overall mental health and well-being
• 90% clinical services / 10% administrative responsibilities

Mental Health Therapist

Implementation Specialist

• Own and manage implementations focused on: Web Filter and Safety Management deployments, which include: Chrome/Edge/Safari browser extension rollouts, Microsoft Agent deployment, OS Agent deployment
• Manage concurrent implementation projects for assigned customers; this includes but is not limited to, project-tracking, leading onboarding calls, and training users on Gaggle’s customer portal
• Collaborate effectively with both internal teams and external district teams to coordinate project milestones, timelines, and deliverables
• Ensure implementation projects with district partners are completed within 60 days of purchase
• Support Customer Success Managers with the technical responsibilities of an account set-up for large school districts as they onboard to Gaggle
• Communicate with internal teams to ensure an efficient implementation experience
• Ensure customers complete implementation within 60 days of purchase by establishing a regular communication cadence with each account
• Guide and educate customers to ensure understanding of services purchased as well as successful outcomes
• Provide exceptional customer service on all interactions through emails, calls, and meetings
• After services are enabled, monitor each district for 30 days to ensure they have been properly set up for success
• Provide visibility to internal teams when customers are at-risk of not enabling services within 60 days and coordinate a plan to get their implementation back on track.

Marketing

• Develop and execute renewal campaigns by product, segment, and contract cycle
• Build upsell and cross-sell plays across Gaggle's full product suite
• Create targeted messaging for key expansion moments
• Own the case study and testimonial program: sourcing, interviewing, writing
• Build a pipeline of reference able customers and willing speakers for conferences and sales cycles
• Develop customer-facing proof points grounded in outcomes, data, and third-party validation studies
• Manage the NPS program: survey cadence, results analysis, and closed-loop follow-up
• Surface customer insights that inform messaging, product priorities, and sales conversations
• Partner with Customer Success to act on detractor feedback and amplify promoters voices
• Create and maintain content that helps new districts get value faster
• Develop resources that support adoption milestones across the customer lifecycle
• Partner with Customer Success and Product on customer-facing communications for new features and releases
• Lead customer programming at Gaggle's annual Leadership Summit and regional events
• Build a customer community strategy, including webinars, roundtables, and peer networking opportunities
• Partner with teams on customer experience at national conferences

Mental Health Therapist

Implementation Specialist

Customer Marketing Manager