Gaggle

Human Resources

• Manage employee lifecycle processes, including onboarding, offboarding, status changes, and HRIS updates
• Maintain compliant and audit-ready employee records, I-9 documentation, personnel files, and HR documentation
• Support multi-state employment compliance, including required reporting, policy updates, unemployment claims, and wage garnishments
• Own background check workflows for employees and contractors, including administration, documentation retention, compliance review, and escalation support
• Oversee contractor onboarding, documentation, agreements, and compliance workflows
• Manage employee leave and accommodation documentation, including FMLA, ADA, and state-paid leave requirements
• Support managers and employees with HR guidance, policy interpretation, and employee relations matters
• Identify opportunities to improve HR processes, workflows, and employee experience initiatives
• Maintain HR SOPs, templates, and internal resources to support scalable HR operations

HR Generalist

Therapist

• Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health
• 90% clinical / 10% admin

Mental Health Therapist

• Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health

Operations

• Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals set in place to ensure quick delivery of actionable information to emergency contacts
• Communicating with our customers, designated emergency contacts, at a school district to relay important information
• Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner
• Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe
• Recording and maintaining concise notes regarding each incident in Salesforce CRM
• Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy
• Working closely with department leadership to develop processes and procedures to reach company goals
• Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team
• Operating as a single contributor on a team with a high level of ownership of individual outcomes

Operations Safety Analyst – Trust & Safety

Customer Success Manager

• Own the success, retention, and growth of Gaggle’s entire customer base across North Carolina.
• Support districts funded through state-provided allocations with scaled customer success strategy and enterprise relationship management.
• Serve as a strategic advisor to district leaders across North Carolina.
• Operationalize tier-specific engagement models ensuring appropriate support for customers.
• Maintain relationships with key state agencies and advocates by providing reporting on program success and feedback from existing customers.
• Review and standardize engagement across districts within each tier.
• Establish clear engagement standards for each customer tier and build repeatable communication workflows.

HR Generalist

Mental Health Therapist

Mental Health Therapist

Mental Health Therapist

Operations Safety Analyst – Trust & Safety

Enterprise Customer Success Manager – Statewide