Gaggle

Operations

• Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals set in place to ensure quick delivery of actionable information to emergency contacts
• Communicating with our customers, designated emergency contacts, at a school district to relay important information
• Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner
• Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe
• Recording and maintaining concise notes regarding each incident in Salesforce CRM
• Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy
• Working closely with department leadership to develop processes and procedures to reach company goals
• Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team
• Operating as a single contributor on a team with a high level of ownership of individual outcomes

Operations Safety Analyst – Trust & Safety

Therapist

• Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health

Mental Health Therapist – Fluent in Portuguese or Creole

Sales

• Adopt and utilize consultative sales strategies to meet assigned quota on an annual basis
• Schedule a minimum of 8-12+ in-person meetings / virtual demos per month
• Ability to travel within assigned territory 25% of the time and attend national events throughout the year
• Manage the sales lifecycle from initial prospect and cold outreach through product demonstration and final contract negotiation and preparation
• Provide accurate forecasting and pipeline management
• Maintain records of all sales interactions using Gaggle’s CRM and other tools and applications (Salesforce, Slack, Confluence, etc.)
• Coordinate with Regional Sales Specialists on regional conferences/events for each of the states in the territory per year and one national event per year
• Cultivate relationships with current and prospective customers
• Collaborate with RSS on ESC’s/state contracts and overall territory strategies
• Complete quarterly strategic plan with sales leader to best coordinate sales traffic for the territory
• Follow industry trends and current events to identify new opportunities for potential sales
• Maintain a comprehensive knowledge of our products and services, and how they can benefit our customers
• Uphold Gaggle's Core Values

Regional Sales Manager

Manager

• Prioritize and translate business questions into well-scoped analytics projects and repeatable reporting
• Identify opportunities for process improvements, cost savings, scalability, and better customer outcomes; track realized value
• Review and approve queries, dashboards, and documentation; uphold data quality and consistency across Tableau/Salesforce/HubSpot/GA/Redshift
• Build narratives that drive decisions—turn analysis into recommendations with measurable impact
• Support Sales, Marketing, Customer Experience and Ops/Innovation teams with ready-made statements and stories that are backed by data trends identified by the BA team
• Partner with Data/IT on source-of-truth tables and performance (e.g., Redshift models, permissions)
• Maintain and improve documentation for dashboards/reports and datasets
• Improve internal training and accessibility so power users can self-serve safely

Manager, Business Analytics

Mental Health Therapist

• Conduct 45-minute weekly video therapy sessions with assigned clients helping them improve their mental health
• 90% clinical / 10% admin

Bilingual Mental Health Therapist

• Review and analyze student activity to identify needs for intervention related to student safety or well-being while meeting quality and efficiency goals
• Communicate with customers and designated emergency contacts at school districts to relay important information
• Field phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner
• Apply sound judgment and knowledge to make quick, accurate decisions to keep students safe
• Record and maintain concise notes regarding each incident in Salesforce CRM
• Identify trends, utilize research, and collaborate with other Operations Analysts to recommend decision strategies
• Work closely with department leadership to develop processes and procedures to reach company goals
• Audit decisions made by others focusing on accuracy and efficiency to improve team decision quality
• Operate as a single contributor with high ownership of individual outcomes

Operations Safety Analyst – Trust & Safety

Mental Health Therapist – Fluent in Portuguese or Creole

Regional Sales Manager

Manager, Business Analytics

Mental Health Therapist

Bilingual Mental Health Therapist

Operations Safety Analyst, Trust & Safety

Mental Health Therapist