Implementation Specialist

Gaggle

Implementation Specialist at Gaggle managing service enablement for school districts. Focus on technical setups and customer training to ensure successful implementation.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and manage implementations focused on: Web Filter and Safety Management deployments, which include: Chrome/Edge/Safari browser extension rollouts, Microsoft Agent deployment, OS Agent deployment
Manage concurrent implementation projects for assigned customers; this includes but is not limited to, project-tracking, leading onboarding calls, and training users on Gaggle’s customer portal
Collaborate effectively with both internal teams and external district teams to coordinate project milestones, timelines, and deliverables
Ensure implementation projects with district partners are completed within 60 days of purchase
Support Customer Success Managers with the technical responsibilities of an account set-up for large school districts as they onboard to Gaggle
Communicate with internal teams to ensure an efficient implementation experience
Ensure customers complete implementation within 60 days of purchase by establishing a regular communication cadence with each account
Guide and educate customers to ensure understanding of services purchased as well as successful outcomes
Provide exceptional customer service on all interactions through emails, calls, and meetings
After services are enabled, monitor each district for 30 days to ensure they have been properly set up for success
Provide visibility to internal teams when customers are at-risk of not enabling services within 60 days and coordinate a plan to get their implementation back on track.

Requirements

What you’ll need

Strong understanding of Google Workspace and Microsoft O365 Administration
Experience deploying Agents/Extensions
Experience with multiple MDMs preferred
Organized with the ability to handle multiple projects concurrently
Self-directed and self-motivated with the ability to work individually or as part of a team in a fully remote environment
Excellent verbal and written communication skills
Detail-oriented
Bachelor’s degree or equivalent experience
3+ years of working in a customer-facing role (implementation experience a plus)
Proven record of providing exceptional customer service
Use of CRM to maximize efficiency (Salesforce a plus)
Involvement in K-12 is a plus
Experience working remotely is a plus

Benefits

Comp & perks

We’re a remote-first company; our team works together across all 50 US states
PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources
Dental insurance (including orthodontia) through Guardian
Vision insurance through BCBS/EyeMed
HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution
401(k) plan with immediate vesting and a 4% company contribution with each paycheck
Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
Flexible PTO
Generous, 100% to 70% paid leave plans, up to 90 days
Pet Insurance Discount Program
Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agent DeploymentExtension RolloutMDM ExperienceImplementation ExperienceProject Tracking

Soft Skills

Excellent Communication SkillsDetail-OrientedSelf-MotivatedOrganizational Skills

Certifications

Bachelor’s Degree or Equivalent Experience