GABA Telepsychiatry

Sales

• Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner
• Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards
• Motivate, guide, and mentor team members to achieve performance targets
• Conduct regular team evaluations and hold the junior members accountable for their performance
• Fill in for team members during leaves, absences, or peak demand periods
• Daily meetings to discuss queries, help each other solve problems and give the team feedback and guidance, based on call quality and team interactions
• Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence
• Ensure prompt callbacks and proactive retargeting of potential patients
• Personally assist in callbacks or take direct calls when necessary to meet standards or support the team
• Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner
• Support the collection of payments, working closely with finance, statistics and customer teams
• Maintain and exceed customer satisfaction metrics
• Work closely with the marketing team to align messaging, strategy, and patient communication
• Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts
• Keep documentation in place for all meetings, processes, etc.
• Liaise with doctors, social workers and patient advocates
• Work on receiving client feedback and follow up with clients

Healthcare Sales Manager