GABA Telepsychiatry

Healthcare Sales Manager

GABA Telepsychiatry

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $1,000 - $3,000 per month

About the role

  • Calling 10 to 30 prospective patients a day based on case complexity and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner
  • Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards
  • Motivate, guide, and mentor team members to achieve performance targets
  • Conduct regular team evaluations and hold the junior members accountable for their performance
  • Fill in for team members during leaves, absences, or peak demand periods
  • Daily meetings to discuss queries, help each other solve problems and give the team feedback and guidance, based on call quality and team interactions
  • Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence
  • Ensure prompt callbacks and proactive retargeting of potential patients
  • Personally assist in callbacks or take direct calls when necessary to meet standards or support the team
  • Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner
  • Support the collection of payments, working closely with finance, statistics and customer teams
  • Maintain and exceed customer satisfaction metrics
  • Work closely with the marketing team to align messaging, strategy, and patient communication
  • Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts
  • Keep documentation in place for all meetings, processes, etc.
  • Liaise with doctors, social workers and patient advocates
  • Work on receiving client feedback and follow up with clients

Requirements

  • 5+ years of sales experience selling into healthcare environments
  • Customer service experience is a bonus point
  • The candidate must have experience in a leadership or supervisory role
  • Background in medical services, mental health, psychiatry, healthcare services, or similar
  • Comfortable with inbound sales motions (calls, messages, emails)
  • Ability to read and understand services, follow scripts while maintaining natural, empathetic conversation flow, along with excellent spoken English (C1)
  • Professional phone manner suitable for sensitive healthcare conversations
  • A degree in psychology or a similar field is preferred
  • HIPAA Compliance
  • Ability to work independently and as part of a team, and take initiative when needed
  • The candidate must have the ability to work remotely in the US time zone and be available for meetings and calls (9 AM to 6 PM ET)
Benefits
  • This is a remote position
  • Permanent work-from-home role
  • Independent Contractor arrangement
  • Must have own computer and reliable internet connection
  • Responsible for own taxes and benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecustomer serviceleadershipsupervisory roleinbound salesHIPAA compliancepsychology degreecall monitoringperformance evaluationpayment collection
Soft Skills
empathycommunicationteam motivationguidanceproblem-solvinginitiativeindependenceaccountabilitycustomer satisfactionprofessional phone manner