Technical Program Manager

• Manage multiple concurrent programs varying in size and complexity, maintaining objective oversight while demonstrating a deep passion for the program's success.
• Ensure every program aligns to a strict Program Playbook—meaning the technical capability is successfully delivered and the targeted outcomes are fully realized.
• Establish a consistent execution rhythm and rituals to force decision-making, remove blockers, and clarify ownership.
• Act as an 'information radiator,' utilizing clear reporting systems to communicate delivery health, milestone tracking, and look-ahead risk analysis to leadership.
• Integrate AI seamlessly into your program management workflows, such as utilizing AI and agentic tools to automate RAID (Risks, Actions, Issues, Decisions) logs and synthesize status updates into concise executive summaries.
• Govern the inherent unpredictability of AI development, adapting traditional program management to account for experimentation.
• Maintain a centralized Work Surface (e.g., Jira, Confluence) as the ultimate hub for tracking initiative status, critical paths, and dependencies.
• Identify and overcome delivery roadblocks in a complex environment, escalating risks quickly and effectively.

Senior Principal Technical Program Manager

Full-stack Engineer

• Build and maintain reliable, high-quality integrations between G-P's platform and third-party HRIS systems (ADP, Workday, etc.).
• Design and develop new services leveraging a serverless, event-driven microservices architecture.
• Own and enhance components of our public API platform, focusing on robust REST API design.
• Translate high-level product requirements and business needs into clearly defined workstreams, design specifications, and sprint stories.
• Collaborate closely with Product and User-Experience teams to understand requirements.
• Contribute to the evolution of the SDLC and champion engineering best practices.

Software Engineer II

Human Resources

• Act as the primary HR contact for onboarding, lifecycle events, and terminations to ensure a smooth and compliant employee experience.
• Manage sensitive cases, attend calls or meetings, and draft legally sound documentation.
• Build and manage relationships with payroll providers, benefits brokers, and HR legal advisors.
• Be the first point of contact for client queries on benefits, payroll queries, compliance, and workforce planning.
• Stay ahead of labor laws and cultural nuances in Italy to provide actionable guidance.
• Review and advise on employment contracts and risk mitigation.
• Guide clients through Performance Improvement Plans (PIPs) and ensure timely salary changes.
• Act as SPOC for employees’ immigration/mobility needs in collaboration with the Global Mobility team.
• Identify delegable tasks, document processes, and ensure smooth handover for efficiency.
• Drive automation and AI adoption to streamline HR processes.
• Lead efforts to standardize and improve HR practices globally.

HR Specialist

Customer Support

• Managing customer relationships and addressed concerns in a timely manner SaaS Model
• Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving
• Tailored to meet the evolving demands of customer relationship management.
• Developed and executed omnichannel engagement strategy, boosting customer satisfaction scores by 95%.
• Triage prioritizes by assessing and sorting the urgency of tickets
• Utilize Zendesk & GPP to track customer interactions and maintain accurate records.
• Dedicated Support on Platinum & Gold Customer Support
• Provide first point of contact for HR, IT, or Finance related inquiries
• Communicate effectively both verbally and in written form with professionals and customers to explain and resolve queries and concerns (via email, phone, and other means of communication)

Support Specialist – Fixed Term Contract, 1 Year

Artificial Intelligence

• Collaborate with our team of AI experts to develop and optimize generative AI and NLP models
• Conduct research on state-of-the-art techniques and algorithms in the AI and NLP domain
• Contribute to the design, implementation, and evaluation of novel AI and NLP solutions
• Analyse and interpret data to improve model performance and efficiency
• Assist in the documentation and presentation of research findings and project results
• Participate in team meetings and contribute to the ongoing development of the team's goals and objectives
• Execute automated and manual tests for AI systems, focusing on minimizing issues like hallucination.
• Work with AI engineers and data scientists to troubleshoot and optimize AI/ML models and pipelines.

AI, Intern

Account Manager

• Build and leverage a robust network within our partners to drive consistent, high-quality lead flow.
• Serve as the subject matter expert for international expansion and global hiring support within your assigned region.
• Nurture relationships with partner leadership and influencers to secure executive buy-in and high-value referrals.
• Deliver high-energy training (in-person and virtual) to sales teams to articulate the G-P value proposition and identify client pain points.
• Bridge partner-referred leads to the G-P CoSell team(s), ensuring transparent tracking and facilitating reciprocal opportunities.

Partner Manager

• Provide hands-on technical leadership in the development team
• Drive technical design and project execution to meet business goals
• Collaborate with stakeholders to understand requirements
• Design and develop cloud-enabled products utilizing modern frameworks
• Mentor Software Engineers for knowledge development
• Advocate for modern agile methodologies and best practices
• Translate requirements into sprint stories and execute them
• Build prototypes refining concepts into production-quality features
• Maintain high-quality integrations between G-P's platform and third-party HRIS systems
• Design new services leveraging serverless architectures

Staff Software Engineer

• Provide hands-on technical leadership in the development team
• Drive the implementation of development activities including owning technical design and project execution for the team to meet business goals
• Collaborate with stakeholders across the business to understand their requirements, negotiate phased release plans and define user story acceptance criteria
• Design and develop our cloud-enabled products, working on all parts of the code stack as we utilize modern frameworks and technologies
• Mentor Software Engineers to allow for knowledge development through advice, coaching and training opportunities
• Advocate and evangelize modern agile methodologies and best practices
• Take a lead role in translating requirements to sprint stories and executing on them
• Build quick prototypes to refine concepts, then turn them into real production-quality features
• Build and maintain reliable, high-quality integrations between G-P's platform and third-party HRIS systems (ADP, Workday, etc.)
• Design and develop new services leveraging a serverless, event-driven microservices architecture (AWS SAM/Lambda, EventBridge, SNS)
• Own and enhance components of our public API platform, focusing on robust REST API design, OAuth implementation, and management of inbound and outbound webhooks
• Translate high-level product requirements and business needs into clearly defined, pragmatic workstreams, design specifications, and sprint stories
• Collaborate closely with Product and User-Experience teams to understand requirements
• Contribute to the evolution of the SDLC and the tech stack

• Responsible for the management of our GP–Support team operating in the Americas time zone.
• Plan, direct and integrate industry best practices to achieve operational efficiency.
• Give guidance, mentor, and coach direct reports; establish and monitor performance goals.
• Manage smooth implementation of integrated & standard operations practices with key business partners (internal & external).
• Achieve successful service delivery metrics; SLA achievement and attainment of customer satisfaction targets.
• Maintain a close collaboration with Finance, HR, IT subject matter experts while supporting customers with payroll, benefits, invoicing, and benefits, etc.
• Manage team members working with external support, including stakeholder coordination with local service providers (LSP) and Local Payroll providers (LPP).

Manager, Support Specialist

• Design and develop our cloud-enabled products, working on all parts of the code stack as we utilize modern frameworks and technologies
• Collaborate with stakeholders within the business including Product team and User Experience team to understand their requirements/criteria
• Mentor Software Engineers to allow for knowledge development through advice, coaching and training opportunities
• Advocate and evangelize modern agile methodologies and best practices
• Take a lead role in translating requirements to sprint stories and executing on them
• Build quick prototypes to refine concepts, then turn them into real production-quality features.
• Contribute to the evolution of the SDLC and the tech stack

Senior Software Engineer

• Design and develop cloud-enabled products, working on all parts of the code stack
• Collaborate with stakeholders including Product and User Experience teams
• Mentor Software Engineers to develop knowledge through coaching and training
• Advocate for modern agile methodologies and best practices
• Take a lead role in translating requirements to sprint stories
• Build prototypes and turn them into production-quality features
• Contribute to the evolution of the SDLC and tech stack