Senior Business Analyst, Delegated Authority SME
G MASS Consulting
contract
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Act as the delegated authority SME in early-stage client engagements, partnering with carriers, managing agents and coverholders to define target-state DA due diligence, onboarding and governance models
- Lead discovery and design workshops, challenging client assumptions where required and translating regulatory, operational and commercial intent into coherent future-state operating models
- Own the definition of target-state DA workflows, including coverholder onboarding, binder approval, periodic reviews, sanctions and KYC checks, attestations, escalations and auditability
- Move clients beyond “technical asks” by co-designing how DA processes should operate in practice - ownership models, decision points, evidencing standards, SLAs and exception handling
- Produce clear, implementation-ready design artefacts that articulate what needs to be built and why, enabling downstream teams to configure without re-interpretation
- Translate agreed target-state models into structured configuration inputs, including workflow logic, roles and permissions, routing rules, data capture requirements and approval hierarchies
- Design end-to-end DA workflows aligned across governance, compliance, underwriting operations and onboarding/vendor teams, with clear accountability and hand-offs
- Manage requirement evolution during discovery, clearly articulating scope boundaries, design decisions and trade-offs before build commences
- Define DA data models and mandatory information sets aligned to Lloyd’s, internal governance and audit expectations
- Support testing and UAT by validating that configured solutions reflect the original target-state intent
- Capture and standardise reusable DA operating models and workflow patterns to accelerate future rollouts
Requirements
- Deep London Market Delegated Authority expertise, with hands-on understanding of coverholder onboarding, due diligence, TPA oversight, binder governance and ongoing approval processes
- Proven experience acting as a trusted SME, shaping DA operating models rather than simply documenting requirements
- Track record of moving clients from fragmented or demand-driven DA processes to clear, scalable target-state designs
- Hands-on experience working with DA due diligence, onboarding, or case/workflow platforms, translating business design into configuration-ready artefacts
- Strong stakeholder management skills, comfortable constructively challenging senior DA, compliance and underwriting stakeholders
- Ability to balance regulatory rigour with operational pragmatism, clearly articulating design trade-offs
- Excellent documentation skills, producing target-state process maps, decision frameworks, design packs and configuration blueprints suitable for audit and regulatory scrutiny
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
DA workflowscoverholder onboardingdue diligencebinder governanceKYC checksdata modelsworkflow logicconfiguration inputsaudit expectationsUAT testing
Soft Skills
stakeholder managementchallenging assumptionsarticulating design trade-offsdocumentation skillsclear communicationcollaborationproblem-solvingadaptabilityleadershipclient engagement