Operations Coordinator
G Adventures
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇹 Italy
Visit company websiteJob Level
Junior
About the role
- Communicate any significant trip details to vendors, suppliers, CEOs, and other relevant individuals in preparation for a trip.
- Assist the Regional Operations Manager in day-to-day coordination and management of business operational activities.
- Identify problems in the operations process and resolve them in a quick and timely manner.
- Evaluate current operational performance and provide strategic plans for improvements.
- Help prepare for and assist with CEO training and provide the CEOs with the needed support.
- Handle the region's finances, including investigating and resolving issues with incorrect invoices in a timely and efficient manner.
- Ensure timely payment processing by coordinating with the finance team and monitoring outstanding invoices.
- Accurately validate trip budgets to maintain financial efficiency.
- Liaise with suppliers to build and maintain an efficient and strong working relationship.
- Monitor department email accounts as requested, actioning emails according to priority.
- Develop a thorough understanding of and capability in all department administrative roles and tasks to provide holiday/sick cover.
- Carry the Operations Emergency Phone on a rotational basis.
- Contribute to the company’s performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.
- Handle non-critical and critical incidents and assist CEOs and/or travelers in a professional, empathetic, and efficient manner.
- Help create customized trips upon request.
- Action technical questions from GCO’s (Inside Sales department) concerning trips.
Requirements
- At least 1 year in the tourism industry.
- Solid knowledge of the travel industry and the geography of the region.
- Any experience as a tour leader is considered an advantage.
- Strong financial acumen, with experience in invoice reconciliation, budget validation, and cost control.
- Advanced organizational, time management, and problem-solving skills.
- Superior attention to detail and accuracy.
- Intermediate knowledge of Excel and general computer proficiency.
- Exceptional English written and oral communication.
- Any knowledge of French, Spanish, Portuguese, and/or Italian is considered an advantage.
- An understanding and commitment to customer service.
- Ability to adapt to an environment that is subject to constant change.
- A proactive and adaptable attitude, with a willingness to embrace G Adventures' Core Values and contribute to a positive work culture.
- Positive attitude and the desire to be part of a close-knit and effective team
Benefits
- Competitive Total Rewards Package, including exclusive travel perks!
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups *Applicable based on location*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoice reconciliationbudget validationcost controlExcelfinancial acumentrip planningproblem-solvingadministrative taskscustomer servicegeography knowledge
Soft skills
organizational skillstime managementattention to detailcommunication skillsadaptabilityproactive attitudeteamworkempathyenthusiasmpositive attitude