Fyxer AI

Senior Customer Support Specialist

Fyxer AI

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $75,000 per year

Job Level

Senior

About the role

  • Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
  • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
  • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
  • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
  • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

Requirements

  • 5+ years in customer or technical support, within a B2B SaaS environment
  • Strong written and verbal communication skills
  • Strong troubleshooting skills
  • Curious, coachable, and driven to exceed goals
  • Startup-ready: adaptable, fast-moving, and hands-on
  • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
  • A genuine opinion and interest in AI and the future of work
Benefits
  • Private medical
  • Pension
  • Lunch provided everyday
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingprocess improvementsknowledge base contentworkflow design
Soft Skills
written communicationverbal communicationcuriositycoachabilityadaptabilitygoal-oriented