Fyxer AI

Scaled Customer Success Manager

Fyxer AI

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $100,000 per year

About the role

  • Own onboarding end-to-end for this segment, making sure customers activate fast and get value early
  • Run structured launch sessions with admins and champions, tied to clear objectives
  • Spot expansion signals early
  • Own a large portfolio of SMB accounts and be accountable for their health, renewal readiness, and growth
  • Stay ahead of renewals by mapping value milestones to timelines and calling risks early
  • Run clean save plans when needed, and make sure customers feel supported
  • Grow accounts through value: usage patterns, outcomes achieved, and the next logical steps
  • Default to using our existing playbooks, assets, and self-serve content, then make them better as you learn what lands
  • Work with Digital to build and run 1:many programs that move cohorts efficiently
  • Test, measure, and iterate on programs and playbooks based on clear success metrics
  • Feed the loop: share customer feedback with Product and help evolve the CS tooling/workflows that make this segment scale

Requirements

  • 3+ years in Customer Success or Account Management, ideally SaaS
  • Real experience in project management and you Get Stuff Done
  • A commercial brain: you’re comfortable linking outcomes to revenue and talking about growth when it makes sense
  • A scaled-CS mindset: you don’t jump to bespoke unless it’s truly worth it
  • Data-driven and tooling-comfortable
  • Startup-ready - fast, flexible, and energized by change
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementdata analysiscustomer onboardingaccount managementcustomer success strategiesrenewal managementvalue mappingprogram developmentsuccess metricsSaaS
Soft skills
communicationproblem-solvingadaptabilitycustomer advocacycollaborationgrowth mindsetorganizational skillsanalytical thinkingproactive approachflexibility