FxPro

Customer Retention Officer

FxPro

full-time

Posted on:

Location Type: Remote

Location: Turkey

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About the role

  • Deliver Service and Support to clients through Live Chat, email and phone
  • Provide support by identifying problems and offering solutions
  • Focus on communicating with clients via outgoing phone calls
  • Contact clients who have not yet completed their account verification
  • Contact clients with defined time frames who are trying but failing to fund their accounts
  • Maintain relationships with higher value clients as needed
  • Collect feedback from clients and pass on to management
  • Ensure client records are kept up to date
  • Handle the tickets in the live chats in the designated languages

Requirements

  • Fluent in Turkish and English Languages, with excellent written and verbal communication skills
  • Proven experience in providing customer service and support via chat, email, and phone
  • Strong problem-solving and analytical skills to address customer issues
  • Ability to manage multiple tasks and prioritize effectively
  • Experience with customer support software and CRM systems
  • Detail-oriented with strong organizational and record-keeping abilities
  • Ability to build and maintain client relationships
  • Experience in financial services or online trading
Benefits
  • Competitive compensation package
  • 21 days off and 15 sick leaves annually
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvinganalytical skillsrecord-keepingCRM systemscustomer support software
Soft Skills
communication skillsorganizational skillsrelationship buildingtask managementprioritization