FxPro

Business Development Rep

• Identify sales target and leaders of opinion
• Present our products and services to new clients
• Conduct market research on a regular basis
• Identify key markets and provide with input
• Build strategies for specified markets
• Plan webinars and promotions for targeted markets
• Maintain good working relations with existing and new clients
• Arrange meetings with existing and prospective contacts
• Attend major industry events
• Document business development activities

Business Development Manager

Customer Retention Specialist

• Deliver Service and Support to clients through Live Chat, email and phone
• Provide support by identifying problems and offering solutions
• Focus on communicating with clients via outgoing phone calls
• Contact clients who have not yet completed their account verification
• Contact clients with defined time frames who are trying but failing to fund their accounts
• Maintain relationships with higher value clients as needed
• Collect feedback from clients and pass on to management
• Ensure client records are kept up to date
• Handle the tickets in the live chats in the designated languages

Customer Retention Officer

Production Engineer

• Monitor and support the production environment, with a focus on critical systems such as payment services, client interfaces, and trading platforms
• Participate in incident management, including handling P1/P2 incidents, escalation, and coordination with internal teams
• Perform root cause analysis (RCA) and contribute to post-incident reviews
• Investigate and resolve production issues across multiple services and environments
• Report bugs and issues to development teams and resolve support tickets when possible
• Configure systems, fix operational issues, and perform data and performance analysis
• Work with monitoring, logs, and alerts to proactively detect and diagnose problems
• Automate routine operational tasks and improve support processes
• Collaborate with product, development, payments, and external vendors when required
• Communicate technical issues clearly, including business impact and status updates

Production Support Engineer

QA Engineer

• Provide smoke, feature, and regression testing of web applications
• Strong understanding of web technologies (HTML, CSS, JavaScript, HTTP protocols)
• Update and create checklists
• Support teammates in test failure investigations
• Improve test coverage and quality of our manual tests
• Take part in team activities including discussions, daily meetings, retros and so on