Customer Program Manager
Fuze Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $84,800 - $106,000 per year
About the role
- Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle.
- Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards.
- Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals.
- Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues.
- Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives.
- Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows.
- Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities.
- Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth.
- Contribute to long-term program strategy, roadmap planning, and expansion opportunities.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 2–5 years of program management experience in healthcare, pharmacy, digital health, or another regulated environment.
- Proven ability to lead cross-functional teams and influence stakeholders without formal authority.
- Demonstrated experience in risk assessment, mitigation planning, and operational problem-solving.
- Strong understanding of regulatory and compliance requirements relevant to healthcare operations.
- Excellent communication skills; able to translate complex information for diverse audiences including executives, partners, and technical teams.
- Proficiency with GSuite, Slack, and project management tools (Asana, Jira, Smartsheet, or similar).
Benefits
- dental
- vision
- multiple group medical plans to choose from
- 401(k) retirement savings plan
- group life insurance
- (AD&D) insurance
- flexible spending account (FSA)
- health savings account (HSA)
- commuter benefits
- employer-paid short-term (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- flexible vacation time
- accrued paid sick time
- 10 paid holidays
- (2 floating holidays for full time non-exempt employees)
- up to 16 weeks of paid parental leave for a birthing parent
- up to 8 weeks of paid bonding leave for non-birthing parents
- up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member
- a Lifestyle Spending Account allowance each month
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementrisk assessmentmitigation planningoperational problem-solving
Soft skills
cross-functional leadershipinfluencing stakeholderscommunicationcontinuous improvement