Associate Customer Program Manager
Fuze Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $45,000 - $60,000 per year
About the role
- Support the day-to-day execution of assigned customer programs, ensuring alignment with contractual, regulatory, and operational expectations
- Coordinate with cross-functional stakeholders (Operations, Product, Engineering, Care, Compliance) to ensure smooth delivery of program requirements
- Track program performance metrics and prepare recurring reports, surfacing trends, risks, and opportunities for improvement
- Assist in the development of project plans, timelines, and documentation for new or expanding programs
- Identify and escalate program risks or blockers, participating in solutions that protect service quality and patient experience
- Maintain clear communication channels with internal teams and external partners as directed by senior program leadership
- Support process improvements by documenting workflows, gathering requirements, and participating in retrospective reviews
- Ensure program documentation, SOPs, and trackers remain accurate and up to date
Requirements
- Bachelor’s degree or equivalent practical experience
- 0-2 years of experience in program coordination, operations, project management, or customer success—preferably within healthcare, pharmacy, or a regulated environment
- Familiarity with operational workflows, performance metrics, and cross-functional collaboration
- Ability to manage multiple tasks with strong attention to detail and follow-through
- Excellent written and verbal communication skills
- Proficiency with tools such as GSuite, Slack, project management platforms (e.g., Asana, Jira), and spreadsheets
- Comfort working in fast-paced, ambiguous environments and adapting to evolving business needs
- Experience in pharmacy operations, digital health, or healthcare services (preferred)
- Exposure to program or project management methodologies; CAPM or similar certification is a plus (preferred)
- Experience supporting client-facing or operational programs in a service-delivery environment (preferred)
- Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations (preferred)
Benefits
- dental, vision, and multiple group medical plans to choose from
- 401(k) retirement savings plan
- group life insurance
- AD&D insurance
- flexible spending account (FSA)
- health savings account (HSA)
- commuter benefits
- employer-paid short-term (STD) and long-term disability (LTD) insurance
- additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- flexible vacation time
- accrued paid sick time
- 10 paid holidays
- 2 floating holidays for full time non-exempt employees
- up to 16 weeks of paid parental leave for a birthing parent
- up to 8 weeks of paid bonding leave for non-birthing parents
- up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member
- Lifestyle Spending Account allowance each month
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program coordinationoperationsproject managementcustomer successperformance metricsprocess improvementsworkflow documentationrisk managementSOP documentationdata analysis
Soft skills
attention to detailcommunicationcross-functional collaborationproblem-solvingadaptabilitytime managementorganizational skillsteamworkcustomer servicecritical thinking
Certifications
Bachelor's degreeCAPM