Future Ordering

Manager

• Lead and own customer delivery projects - onboardings, platform go-lives including installations, migrations, roll-outs, and add-on initiatives.
• Plan, coordinate, and follow up on project execution to ensure delivery according to agreed scope, timeline, and quality.
• Maintain close, ongoing communication with customer product owners and operational teams at head office level to anticipate and address delivery needs.
• Coordinate across Future Ordering's development, support, and customer teams to ensure technical and operational alignment — driving timely, on-spec delivery of commitments made to customers.
• Apply deep knowledge of the Future Ordering platform — its capabilities, limitations, processes, and best practices — to guide customers and internal teams toward the best possible outcomes.
• Identify, propose, and where agreed take ownership of improvements to processes, documentation, runbooks, Feature Requests, and enablement resources - working collaboratively across Customer Success, Service Delivery, and Support to raise the quality of how Future Ordering serves its customers.
• Identify opportunities within delivery projects to help customers maximise value and adoption of the platform.

Service Delivery Manager