Service Delivery Manager

Future Ordering

Service Delivery Manager leading customer delivery projects in SaaS for Future Ordering. Overseeing onboarding, go-lives, and ensuring stakeholder alignment in Sweden.

Posted 7/4/2026full-timeLuleå • 🇸🇪 SwedenMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and own customer delivery projects - onboardings, platform go-lives including installations, migrations, roll-outs, and add-on initiatives.
Plan, coordinate, and follow up on project execution to ensure delivery according to agreed scope, timeline, and quality.
Maintain close, ongoing communication with customer product owners and operational teams at head office level to anticipate and address delivery needs.
Coordinate across Future Ordering's development, support, and customer teams to ensure technical and operational alignment — driving timely, on-spec delivery of commitments made to customers.
Apply deep knowledge of the Future Ordering platform — its capabilities, limitations, processes, and best practices — to guide customers and internal teams toward the best possible outcomes.
Identify, propose, and where agreed take ownership of improvements to processes, documentation, runbooks, Feature Requests, and enablement resources - working collaboratively across Customer Success, Service Delivery, and Support to raise the quality of how Future Ordering serves its customers.
Identify opportunities within delivery projects to help customers maximise value and adoption of the platform.

Requirements

What you’ll need

+3 years of experience from a Service Delivery Manager, Technical Account Manager, Technical project manager or similar customer‑facing role within a SaaS or software environment.
Strong technical understanding, with the ability to work closely with development, support, and customer teams in delivery projects.
Proven experience leading customer onboarding, roll‑outs, or delivery initiatives involving multiple technical and operational stakeholders.
Strong stakeholder management skills, able to build credibility with both technical and non‑technical customer contacts.
Clear and confident communicator, comfortable producing customer‑facing documentation, project updates, and delivery documentation.
Well organized, with the ability to manage multiple parallel projects and competing priorities.
Experience from the restaurant, hospitality, food service, or franchise sector is an advantage.
Fluent in English and Swedish is a requirement.

Benefits

Comp & perks

A fair and competitive salary.
Secure employment with retirements savings and pension plans.
Private health insurance and self-improvement benefits.
Hybrid work situation with a mix of working from home and office.
Exercise during working hours and competitive wellness allowance.
30 days of paid leave.
A collaborative workplace culture that encourages curiosity and taking responsibility.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementOnboardingPlatform Go-LivesInstallationsMigrationsRoll-OutsProcess ImprovementDocumentationFeature RequestsSaaS Environment

Soft Skills

Clear CommunicationOrganizational SkillsCollaborationCredibility BuildingProblem Solving