Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff.
Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients.
Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption.
Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations.
Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

Requirements

3–5+ years of hands‑on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment.
Candidates in Pacific or Central time zones are ideal (but not required)
CompTIA Network+ (Required) and Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire)
CompTIA Security+, Fortinet NSE4+, SonicWall SNSA
Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102)
Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., Fortinet, SonicWall, Cisco, or Meraki)
Experience with Datto Networking (APs, switches) is a major advantage.
Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios.
Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus
Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V)
Working knowledge of Microsoft Azure and/or AWS
Proven ability to work independently in a Hybrid environment
Strong communication, time management, and proactive collaboration skills
Ability to explain complex technical concepts to non‑technical users with clarity and empathy
Exceptional written and verbal communication

Benefits

Competitive salary: $85k - $95k/year
Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually)
Must reside in greater Seattle area
Comprehensive coverage: Medical, Dental, and Vision coverage
401(k) plan with 4% company matching and immediate vesting
Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and an additional floating holiday for extra flexibility
Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
Monthly cell phone stipend to support your connectivity needs
Team culture: Fun events and opportunities to connect with colleagues

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networkingadvanced IT supportroutingswitchingLANWANVLANsVPNsfirewall managementinfrastructure troubleshooting

Soft Skills

mentoringcommunicationtime managementcollaborationproblem-solvingdocumentationclarityempathyindependencestrategic implementation

Certifications

CompTIA Network+Cisco CCNACompTIA Security+Fortinet NSE4+SonicWall SNSAMicrosoft Azure Administrator (AZ-104)Microsoft 365 Administrator Expert (MS-102)