Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff.
Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients.
Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption.
Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations.
Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

Requirements

🎓 3–5+ years of hands‑on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment.
Candidates in Pacific or Central time zones are ideal (but not required)
🛠️ Desired Certifications (To Hit the Ground Running): We are seeking candidates who can support their experience with industry-recognized credentials. The ideal candidate will possess a combination of the following:
- CompTIA Network+ (Required) and Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire)
- CompTIA Security+, Fortinet NSE4+, SonicWall SNSA
- Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102)
🛠️ Technical Skills
- Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., Fortinet, SonicWall, Cisco, or Meraki)
- Experience with Datto Networking (APs, switches) is a major advantage.
- Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios.
- Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus
- Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V)
- Working knowledge of Microsoft Azure and/or AWS
💬 Professional & Soft Skills
- Proven ability to work independently in a 100% remote environment
- Strong communication, time management, and proactive collaboration skills
- Ability to explain complex technical concepts to non‑technical users with clarity and empathy
- Exceptional written and verbal communication

Benefits

💰 Competitive salary: $85k - $95k/year
🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually)
🌎 100% remote position across all 50 states — ditch the commute and work where you’re happiest!
🏥 Comprehensive coverage: Medical, Dental, and Vision coverage
📈 401(k) plan with 4% company matching and immediate vesting
🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
📱 Monthly cell phone stipend to support your connectivity needs
🤝 Team culture: Fun events and opportunities to connect with colleagues

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network managementroutingswitchingLANWANfirewall managementdata recoveryvirtualizationcloud integrationdocumentation

Soft Skills

communicationtime managementcollaborationmentoringproblem-solvingindependenceclarityempathyproactivedocumentation

Certifications

CompTIA Network+Cisco CCNACompTIA Security+Fortinet NSE4+SonicWall SNSAMicrosoft Azure Administrator (AZ-104)Microsoft 365 Administrator Expert (MS-102)