You’ll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings. You will also play a role in server administration, networking, and security aspects. This includes tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points, along with a variety of other innovative technologies that we are implementing regularly.
Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician.
Utilize our ticketing system to document, monitor, and escalate tickets, while also maintaining our documentation platform to ensure everything remains current throughout the process.
Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on-site.

Requirements

**Education**
- A+ and/or Network+ Certifications are required (If you do not have, will need to obtain after employment)
- MD-102 preferred
**Technical Skills**
- Strong knowledge of Windows 10/11 and MacOS
- Strong knowledge of Windows Server 2016, 2019, and 2022
- Knowledge of Sonic firewalls, Datto networking and networking concepts
- Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
- Knowledge of Azure and/or AWS
- Datto BCDR and/or SaaS Backup
- Experience with Autotask PSA is a plus
**Other Skills & Abilities**
- Exceptional written and oral communication skills required
- Able to work independently and part of a team
- Ability to Manage Time Effectively
- Capability to lift and transport equipment weighing up to 50 pounds
- Reliable Transportation

Benefits

💰 **Competitive salary**: $30 - $35/hour
🎯 **Quarterly bonus eligibility** to reward performance
🏥 **Comprehensive coverage**: Medical premium contributions vary by plan: Up to 90% company-paid coverage for select plans and fixed employer contribution for all other plans
📈 **401(k) plan** with 4% company matching and immediate vesting
🎉 **Generous time off**: 8 paid holidays + 17 PTO days in your first year
📚 **Educational reimbursement** for certification tests and access to company-supplied training resources
**📱 Monthly cell phone stipend** to support your connectivity needs
🤝 **Team culture**: Fun events and opportunities to connect with colleagues

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows 10Windows 11MacOSWindows Server 2016Windows Server 2019Windows Server 2022Sonic firewallsDatto networkingAzureAWS

Soft Skills

written communicationoral communicationindependent workteam collaborationtime management

Certifications

A+ CertificationNetwork+ CertificationMD-102