fusionSpan

Software Engineer

• Maintain, update, and manage WordPress websites, ensuring performance, security, and reliability.
• Troubleshoot and resolve website issues, bugs, and technical errors.
• Debug and maintain PHP code related to WordPress functionality.
• Manage and maintain website infrastructure, including DNS and Cloudflare configurations.
• Work with Git version control to manage code changes and deployments.
• Support website hosting environments (e.g., WP Engine) and monitor site performance.
• Collaborate with internal teams to implement website updates and improvements.
• Perform basic frontend updates and enhancements (HTML, CSS, JavaScript).
• Provide technical support and assist with web service desk–related requests when needed.
• Support additional frontend development tasks

WordPress Developer

Business Analyst

• Conduct comprehensive business and technical analysis across all Innovation Lab products
• Translate approved product direction into clear functional and technical requirements
• Support product build efforts by clarifying requirements and validating completed work
• Serve as a primary owner for Product Support inquiries
• Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements
• Create and maintain product documentation
• Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches
• Provide training and guidance to internal teams and customers
• Facilitate communication across cross-functional teams
• Engage in integration and solution-design discussions for complex features
• Uphold Innovation Lab standards for analysis, documentation, and support
• Coordinate with data and reporting resources to define and validate data requirements
• Provide insights and recommendations to product leadership based on customer feedback.

Technical Product Business Analyst, LATAM

Recruitment

• Source potential talent on LinkedIn and/or other online platforms
• Review resumes and manage talent pipeline in ATS
• Review pre-screened calls to analyze applicants' abilities fitment
• Interview candidates utilizing various interview methods
• Partner with hiring managers to develop recruiting strategies
• Write and post job descriptions
• Draft job offer letters and conduct professional reference checks
• Identify process improvements to the interview and evaluation process
• Support office administration tasks in the Rockville office as needed
• Other projects as needed on the People Team

Salesforce Recruiter

• Conduct comprehensive business and technical analysis across all Innovation Lab products, including fusionCore and all accelerators.
• Translate approved product direction into clear functional and technical requirements by analyzing customer workflows, business rules, and system behavior.
• Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work.
• Serve as a primary owner for Product Support inquiries, performing root-cause analysis across configurations, data, and system behavior to diagnose and resolve product issues.
• Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements.
• Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge base content.
• Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches.
• Provide training and guidance to internal teams and customers on product functionality and best practices.
• Facilitate communication across cross-functional teams, participating in refinement sessions, stand-ups, and other Agile ceremonies as needed.
• Engage in integration and solution-design discussions for complex features, working with technical teams to devise scalable approaches.
• Uphold Innovation Lab standards for analysis, documentation, and support across all accelerators.
• Coordinate with data and reporting resources to define and validate data requirements.
• Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage.

Technical Product Business Analyst

Salesforce Consultant

• Provide business analysis consulting services for enterprise projects spanning multiple phases and multiple platforms
• Work with development team members to craft innovative and potentially complex, cutting edge solutions to address functional gaps
• Serve as a mentor and advisor to other consultant team members
• Provide insights and recommendations to company leadership
• Coordinate and communicate with external, client resources effectively and professionally
• Maintain project methodologies and procedures for projects, platforms, features, teams, divisions, and relevant company-wide processes
• Understand data requirements and coordinate with data analysts for any data needs
• Work in tandem with project managers and development teams to ensure on-time, on-budget work products

Senior Salesforce Consultant

Sales

• Perform requirements gathering, analysis, and documentation
• Convey complex requirements to both internal and external stakeholders
• Develop solution documents, requirement documents, discovery documents for internal and external review
• Work on multiple projects and competing priorities simultaneously
• Showcase (demonstrate) work deliverables to both internal and external stakeholders
• Execute all project work in following Agile methodology
• Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams
• Manage task and work tickets, including description and acceptance criteria
• Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology
• Work in tandem with project managers and development teams to ensure on-time, on-budget work products
• Support the project team in identifying training needs for team members as well as clients
• Documentation of standard operating procedures

Consultant – Salesforce

Senior Consultant – Salesforce

• Design, develop, and maintain Mulesoft integration solutions
• Develop custom applications, integrate various IT systems, and work on Salesforce implementation projects
• MuleSoft integration development, design, build, test, debug, deploy, APIs, and integrations
• Design and develop web services with SOAP and REST API's
• Develop detailed software design documentation and API documentation
• Work on cutting-edge technologies like Big Data, reliable messaging frameworks & ETL
• Do client showcases and demonstrations of developed solutions
• Implement API-led connectivity solutions that cater to enterprise integration needs
• Participate in each phase of the software development lifecycle: requirements gathering, design, development, testing, and maintenance
• Collaborate with business and technical stakeholders to understand the systems integrated with MuleSoft
• Prepare detailed technical specs for the development and integration of solutions
• Adhere to coding and design standards
• Troubleshoot and resolve bugs and performance issues
• Prepare and maintain technical documentation and user manuals
• Conduct unit testing and assist the Quality Assurance team in integration and system tests
• Aid in analyzing and resolving production support issues as they arise

WordPress Developer

WordPress Developer

Technical Product Business Analyst, LATAM

Salesforce Recruiter

Technical Product Business Analyst

Senior Salesforce Consultant

Consultant – Salesforce

Senior Consultant – Salesforce

Mulesoft Developer