Provide technical support to customers integrating FusionAuth into their applications, troubleshooting authentication, authorization, and identity workflows
Triage, reproduce, and document customer-reported issues; create detailed bug tickets for engineering handoff
Guide customers through complex CIAM configurations, including SSO setup, MFA implementation, and custom token handling
Conduct root cause analysis on integration failures by reviewing customer code snippets, logs, and API traces
Maintain and contribute to FusionAuth’s technical documentation, knowledge base articles, and troubleshooting guides based on real-world cases
Collaborate in customer kickoff and optimization sessions to proactively identify support needs
Participate in rotating on-call duties to handle production incidents, minimize downtime, and communicate resolutions

Requirements

4+ years in technical support and/or software engineering roles
Outstanding ability to help customers work through issues, and to understand complicated topics and solutions
Understand and can execute RESTful API calls
Able to quickly grasp and explain complex technical subjects
Excellent technical communication skills
Can multitask effectively across many customer conversations
Experience reviewing and interpreting code
Java experience is a plus
IAM or CIAM experience is a big plus
Experience working with developers as customers

Benefits

Newly upgraded amenity spaces including a sleek tenant lounge and café with booth seating and collaborative workspaces.
Access to a fitness studio, showers, lockers, and secure bike storage.
Regularly stocked in-suite kitchen with a variety of snacks and beverages to keep you fueled throughout the day.
Onsite café offering chef-driven menus with fresh, locally sourced, organic, and non-GMO options to suit diverse dietary needs.
Easy ordering via app.
3-acres of green space, including communal parks and picnic areas, connected to miles of jogging, biking, and recreation trails.
Yoga in the circle and wellness programs to enhance work-life balance.
Dedicated outdoor workspaces and patio gathering areas.
Ample on-site parking, easy freeway access, and high-speed fiber internet.
Sustainability-minded campus and community initiatives, including support for regenerative agriculture programs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportsoftware engineeringRESTful APIJavaCIAMMFA implementationSSO setupbug trackingroot cause analysiscode review

Soft Skills

customer supporttechnical communicationmultitaskingproblem-solvingcollaborationdocumentationtroubleshootinganalytical thinkingadaptabilitycustomer engagement