Fusion92

Account Supervisor

Fusion92

full-time

Posted on:

Location Type: Hybrid

Location: Colorado, Illinois, Missouri, Texas • 🇺🇸 United States

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Salary

💰 $60,000 - $100,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the daily contact and “client advocate” between client and agency and acts on client requests (serving as lead role on some projects and support on others)
  • Maintain long-term and profitable customer relationships with all levels of client management
  • Management of client communications for assigned projects, including status reports and conference reports as well as client/project billing, invoicing, and overall financials
  • Preps for and leads client meetings and reviews; ensures presentation is prepared and the appropriate subject matter experts (SMEs) are included to help sell-in ideas
  • Delivers total project ownership, including: Act as team leader to ensure integration of agency disciplines (media, strategy, creative, finance, etc)
  • Develops scopes, project briefs, change orders by working with the client and internal teams
  • Communicating project milestones, client feedback, and next steps to all relevant cross-functional team members and clients
  • Partner with Project Manager to ensure continuity between client requirements and internal efforts and to help develop and manage timelines, pacing of projects, and budget
  • Establishes client onboarding docs and case studies to inform new team members and our capabilities presentations
  • Provides competitive intelligence, trends, and strategic POVs to the client
  • Brings teams together to actively solve current project demands, to resolve any internal issues or for proactive ideation

Requirements

  • 4-6 years of experience in an ad agency managing projects in multiple mediums, including digital, video, social, print and large-scale website maintenance.
  • Bachelor's degree preferred, ideally in business administration, program management, project management, analytical management or marketing/advertising
  • At least 5 years of client service or account management experience; Has had client interaction/experience and works to have best-in-class client service; ability to build and maintain strong client relationships
  • Familiarity with advertising agency/digital marketing process, including strategic development, media buying and asset management, and production; Knowledge of management of all types of digital deliverables a plus
  • Exceptional written and verbal communication skills. Ability to break down complex information into understandable pieces
  • Ability to work and collaborate with counterparts (media, creative, developers) to ensure the team has what is needed in order to deliver accurate work to our clients
  • Foundational understanding of our clients’ business and marketing knowledge
  • Proven track record of developing budgets and managing project timelines and resources so all projects are delivered within budget
  • Ability to present ideas, projects to client without senior account support
  • Knowledge of Excel, Acrobat Professional, Smartsheet, Jira
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementbudget managementclient servicedigital marketingmedia buyingasset managementstrategic developmentpresentation skillscommunication skillsanalytical management
Soft skills
client advocacyrelationship buildingteam leadershipcollaborationproblem solvingverbal communicationwritten communicationorganizational skillsadaptabilityattention to detail
Certifications
Bachelor's degree in business administrationBachelor's degree in program managementBachelor's degree in project managementBachelor's degree in analytical managementBachelor's degree in marketingBachelor's degree in advertising