Order Administrator
Fusion Connect
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Responsible for verifying accuracy and completeness of all new Customer orders
- Entering orders into OSS systems with a high degree of precision
- Engage with Customers to validate contract details, contact information, solution validity
- Obtain customer approval before converting quote to OSS for any additional MRR
- Ensure orders are ready for coordination before performing warm hand-off to the Implementation Team
- Communicate status of pending order activity with Service Delivery Representatives
- Develop and maintain positive working relationships with internal teams
- Meet all required deadlines
- Handle e-mail/phone calls from Sales as it relates to orders
- Work with cross-functional teams to improve customer service in Service Delivery and Sales
- Provide support for other departmental projects as needed, participate in personal and professional development opportunities
Requirements
- 1-2 years customer service experience
- 3-5 years telecommunications industry experience
- Must have working knowledge and basic understanding of Microsoft Services, POTs, Cloud, Voice and Data, Access Services & Managed Services
- Strong computer skills: Outlook, Excel, Word, PowerPoint and Typing
- 4-year+ college preferred
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order verificationdata entrycustomer approval processescontract validationorder coordinationcustomer servicetyping
Soft Skills
communicationrelationship buildingdeadline managementcross-functional collaboration