Fusion Connect

Business Development Rep

• Drive lead generation and appointment setting
• Conduct outbound prospecting via cold calling and email
• Collaborate with Sales Operations and Marketing
• Research and build new accounts
• Achieve or exceed monthly quotas

Business Development Representative

Project Manager

• Participate as a Project Manager in a Cost Savings, Service Delivery and Implementation group.
• Responsible for attainment of all targets: on-time, on-budget delivery of telco circuits, disconnected circuits, managed services and provisioned equipment.
• Manage large scale projects, kickoff meetings, customer conference calls, resources (contractors, vendors, partner carriers, people) and budgets.
• Meet company customer satisfaction metrics.
• Manage tasks, define goals, design plans, budgets, schedules, milestones, get approvals from department heads.
• Design, Generate and distribute reports on project timelines, monitor KPIs and SLAs.
• Update all customers regarding implementation milestones.
• Manage service delivery projects by communicating with service providers, customers and internal departments to ensure timely and accurate service delivery.
• Communicate progress to internal and external regarding service delivery due date, services, billing or other issues.
• Manage day-to-day deliverables.
• Update project management applications, and databases.
• Analyze and evaluate service delivery performance.

Manager

• Overseeing the team’s daily operations and order management for voice services.
• Ensuring completion and accuracy of customer orders, coordinating with internal teams for any changes.
• Monitoring order progress and proactively resolving customer inquiries, including developing and tracking appropriate KPIs.
• Providing backup provisioning support for team members.
• Creating and improving reports for service delivery and pipeline management.
• Managing team performance, attendance, compliance, and minimizing customer impact from outages.
• Leading and motivating the team to meet organizational goals.
• Handling customer communications and escalating issues as needed.
• Driving process improvements and fostering strong interdepartmental relationships.
• Supporting cross-functional projects and identifying solutions for service needs.
• Building a positive, empowered team environment.

Manager, Voice Provisioning

Account Executive

• Building and maintaining client relationships
• Driving sales and identifying new business opportunities
• Leveraging extensive sales experience
• Nurturing existing client accounts
• Collaborating closely with cross-functional teams
• Delivering exceptional solutions tailored to client needs
• Leading and developing a team of Account Executives

Senior Account Executive

Sales Engineer

• Work with assigned sales team(s) to achieve and exceed sales activity, installed revenue, and Cloud Services sales targets, especially larger enterprise class businesses
• Be Reliable Technical Contributor for all teams in the organization to address product questions, deliver complex demos and develop solution designs
• Work directly with Product teams to help develop product offerings as the Sales Engineering liaison during core team meetings, attending at least one per week
• Handle multiple qualified sales opportunities simultaneously leveraging the full product portfolio
• Assist all sales teams, while focusing on assigned team, in complex proposal preparation as well as local discovery efforts
• Deliver periodic technical training to sales and sales support staff as required
• Work with Sales teams to document sales activity and coverage activity using sales automation tools
• Attend key Sales events as subject matter expert and represent Fusion in a professional manner
• Provide regular reports and updates to Solutions Engineering management, meet tight deadlines and handle multiple high-revenue projects at one time

Data Engineer

• Design, build, and maintain scalable ETL/ELT pipelines to support BI and analytics use cases.
• Collaborate with BI analysts and business stakeholders to understand data needs and translate them into technical requirements.
• Develop and manage data models and data marts that enable efficient reporting and analysis.
• Ensure data quality, integrity, and governance across all BI datasets.
• Optimize data workflows for performance, scalability, and cost-efficiency in cloud and/or on-prem environments.
• Integrate data from multiple sources including internal systems (ERP, CRM, operational databases) and third-party APIs.
• Monitor and troubleshoot data pipelines and workflows to ensure timely data availability.
• Implement and maintain metadata management, data lineage, and documentation for transparency and compliance.
• Support the BI team in developing dashboards, reports, and self-service analytics tools.

Data Engineer, Business Intelligence

• The Enterprise Account Manager is a direct sales 'hunter' position responsible for bringing in new Enterprise business customers.
• The successful candidate will be a motivated individual who couples sales skills with an understanding of data networking, security and managed network services, and the ability to effectively present and sell Fusion services to our prospective customers.
• The ideal candidate will have a track record of success in a networking sales role, preferably with a managed VPN service provider or related security or network services business.
• Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
• Lead qualification, customer needs assessment, and closing of identified opportunities
• Maintain a strong sales funnel with multiple opportunities throughout the sales cycle each month
• Prepare quotes and proposals and make presentations to customers
• Establish and maintain a working knowledge of current and new products and services across the Fusion product range, keep up to date with new features and releases
• Work directly with prospects and partners on referred leads from the channel partner program
• Accurately forecast opportunities and log activities on a daily basis in Salesforce.com
• Meet target activity levels for calls, meetings, quotes and new opportunities added to the sales funnel each month
• Close sales at, or above, assigned goals

Enterprise Sales Executive

Security Engineer

• Develop and implement comprehensive security policies, protocols, and procedures.
• Develop an IT security architecture roadmap that will identify security controls and identify and assess current and new technologies that will enforce the organization’s security priorities
• Provide guidance for and help maintain security policies and procedures, risk assessments, incident response activities, vulnerability management, and forensic/investigative activities
• Stay abreast of industry best practices in risk management techniques and integrate new methods and tools as appropriate
• Lead and manage the security team, providing guidance and support to ensure effective security operations.
• Conduct regular security assessments and audits to identify vulnerabilities and implement corrective actions.
• Provide in-depth support for information security incidents including internal violations, hacker attacks, viruses and system outages.
• Assist with the investigation of security breaches, policy violations, and other security incidents
• Ensure that controls comply with contractual obligations, corporate policies, and legal and regulatory requirements
• Collaborate with other departments to integrate security measures into all aspects of the company's operations.
• Ensure compliance with relevant industry standards, regulations, and best practices.
• Develop and deliver security training programs to educate employees on security awareness and best practices.
• Prepare and present regular reports on the security status and initiatives to senior management.
• Monitor vendor and third-party security reports/lists and ensure solutions to resolve issues are put into place by the appropriate team
• Ability to educate a non-technical audience about various security measures.
• Identify, assess, and prioritize IT risks to data and systems, including external threats, cyber-crimes, internal threats, and third-party risks.
• Advise relevant stakeholders on the appropriate courses of action to mitigate or eliminate risk
• Coordinate the development of implementation plans and procedures to ensure that business-critical services are recovered in the event of a security or disaster event
• Provide 24x7 support for network and security issues

Senior Director, Security

• Generate new business opportunities to drive pipeline growth
• Outbound prospecting Mid to Enterprise companies via cold calling, email, and other marketing campaigns
• Work closely with Sales Operations, Marketing, and Enterprise Account Executives to develop call strategies, and messaging to drive opportunities for new business
• Research and build new accounts (i.e. identify and qualify contacts, sending regular emails, appointment setting, developing initial interest)
• Conduct high-level conversations with Senior Executives in Target Accounts
• Achieve or exceed monthly quotas of Qualified Opportunities/Sales meetings
• Manage, track, and report on all sales activities and results using Salesforce.com
• Uncover prospect’s business challenges and identify relevant new business opportunities
• Learn and maintain in-depth knowledge of Fusion products, industry trends, and competition
• Successfully manage and overcome prospect objections
• Provide closed-loop feedback to ensure continuous process optimization

Human Resources

• Workday System Management: Responsible for the configuration, optimization, and ongoing maintenance of the Workday Human Capital Management (HCM) system to support Human Resources processes.\n• System Integration: Ensure seamless integration between Workday and other internal and external systems, leveraging EIBs (Enterprise Interface Builders) to optimize data flow and system functionality.\n• Project Management: Lead and support Workday-related projects, ensuring that new functionality and business requirements are effectively implemented within the system to meet organizational needs.\n• Oversee all activities related to system testing and deployment strategy, ensuring thorough testing and smooth deployment of new features and updates.\n• User Support & Training: Provide support to end users and practitioners, troubleshooting issues, answering technical questions, and ensuring timely resolution. Create training materials and conduct training sessions for HR staff and employees to ensure effective use of Workday.\n• Reporting & Analytics: Develop, manage, and maintain HR and payroll-related reports within Workday, ensuring accurate, timely, and insightful data that supports business decisions. Customize reports and dashboards to meet the needs of various stakeholders.\n• Process Optimization: Identify areas for process improvement within Workday and recommend, design, and implement solutions that enhance system functionality, streamline workflows, and improve the user experience.\n• Security & Compliance: Ensure compliance with internal policies and regulatory requirements by maintaining security protocols and ensuring proper access levels within Workday.\n• Documentation: Create and maintain documentation related to standard operating procedures, configurations, and process workflows.\n• System Release Management: Proactively review system release notes in advance to stay informed on new features, releases, and best practices. Provide recommendations and guidance to process owners and practitioners regarding the enhancements, ensuring optimal use of Workday within the organization.

Business Development Representative

Project Manager

Manager, Voice Provisioning

Senior Account Executive

Sales Engineer

Data Engineer, Business Intelligence

Enterprise Sales Executive

Senior Director, Security

Business Development Representative

HRIS Analyst