Fusion Connect

Payroll

• Manage the end-to-end payroll process by compiling and validating payroll data, resolving discrepancies, and transmitting accurate information to the payroll vendor for processing.
• Ensure timely and accurate submission of employee and employer 401(k) contributions to the retirement vendor.
• Manage and resolve missed punches and time and attendance discrepancies by conducting thorough reviews and ensuring accurate adjustments to payroll records.
• Ensure payroll data is managed accurately and kept up-to-date, with timely processing for regular, commission, bonus, and related payrolls.
• Oversee payroll administration and record-keeping, including taxes, garnishments, and other deductions and earnings.
• Collaborate with internal stakeholders, including Finance and Accounts Payable, to provide necessary payroll information and documentation to support related financial processes.

Payroll Manager

Project Manager

• Lead multiple mid- to large-scale enterprise projects simultaneously
• Responsibilities include facilitating kickoff meetings, conducting weekly cadence calls with clients and partners, coordinating resources (internal teams, contractors, vendors, and partner carriers), and managing project budgets
• Review and validate the accuracy and completeness of all new client orders, request all necessary documentation from client for order accuracy and provisioning
• Provide technical support to customers and vendors, confirm service requirements, and manage changes to in-progress orders
• Define project scope, objectives, timelines, and budgets; establish and maintain implementation schedules and milestone tracking
• Deliver regular implementation updates by generating and distributing daily and/or weekly progress reports to clients and partners
• Create and maintain detailed project documentation, including timelines, KPIs, and SLAs, to monitor and report on project health and performance
• Proactively track and manage order statuses, ensuring timely processing and communication with stakeholders
• Coordinate service delivery efforts with internal departments, service providers, and customers to ensure accurate and on-time implementation
• Update and manage project management tools and databases with current information and client communications
• Act as a liaison between Sales, Customers, Vendors, and Partners, working closely with Circuit Delivery, Provisioning, Implementation Engineers, and Field Service Technicians to ensure smooth service installations and activations
• Support team development by sharing knowledge and expertise with fellow Project Managers
• Lead and manage escalations through collaboration with operations leadership and other internal departments
• Address and resolve post-activation issues related to installations

Customer Support

• Manage a set of accounts to drive customer satisfaction and reduce churn
• Maintain customer service, loyalty, and expand customer base by building and maintaining rapport with assigned customers
• Conduct customer account reviews and develop account plans
• Perform customer negotiations and effectively address competitive product objections to renew and retain customer business
• Update job knowledge and skill by participating in educational opportunities and benchmarking state-of-the-art practices
• Take inbound and make outgoing calls to customers to ensure satisfaction

Payroll Manager

Project Manager

Customer Experience Manager – Commercial Accounts