Fusion Connect

Sales

• The Sales Director leads the U.S. direct field sales teams, focusing on driving revenue growth through new logo acquisition.
• This role directs sales operations, develops operational plans, and implements processes to achieve sales targets and financial goals.
• The Sales Director establishes processes, tools, and structures to support sales efforts and improve performance.
• They oversee goal-setting for the sales organization, using data and technology to measure and enhance sales processes.
• The role also involves collaborating with internal stakeholders to leverage market insights, expand the customer base, and suggest new products.
• Additionally, the Sales Director builds high-performing teams through recruitment, mentoring, and development programs and may participate in strategic sales negotiations.

Sales Director

Payroll

• Responsible for processing accurate, timely, and compliant payroll using Workday Payroll.
• Supports the full payroll cycle and ensures compliance with federal, state, and local regulations.
• Prepares and processes bi-weekly payroll using Workday Payroll for multi-state, exempt and non-exempt employees.
• Maintains and audits employee payroll data in Workday, including new hires, terminations, pay changes, deductions, and garnishments.
• Ensures payroll accuracy by reviewing earnings, deductions, taxes, and benefits prior to payroll finalization.
• Partners with HR to ensure data integrity between Workday HCM, Benefits, and Payroll Modules.
• Responds to employee payroll inquiries in a timely, professional, and confidential manner.
• Assists Payroll Manager with audit of payroll tax returns, statements, and other required reports at local, state, and federal levels.

Payroll Specialist

Manager

• Manage all business development aspects of Fusion’s Agents
• Achieve sales operational objectives
• Evaluate area competition
• Recommends products and pricing
• Maintain customer service and loyalty

Senior Channel Manager

Customer Support

• Develop, update, and maintain dashboards for NPS, CSAT, churn, ticket trends, and product utilization.
• Prepare weekly, monthly, and quarterly performance reports for CX leadership and the Executive Team.
• Analyze customer behavioral trends and identify insights that support churn reduction strategies.
• Partner with Analytics and Data Engineering teams to refine reporting inputs and data quality.
• Build, maintain, and improve Tableau dashboards (certification required within 6–12 months).
• Serve as primary coordinator for RFPs, RFIs, proposals, and customer-required documentation.
• Create and manage project timelines to ensure cross-functional contributors meet deadlines.
• Compile responses from Product, Sales, Legal, Finance, Operations, and CX into cohesive proposal documents.
• Maintain an updated library of standard responses, case studies, and product collateral.
• Ensure consistency, accuracy, and compliance across all submitted materials.
• Assist in project coordination, documentation, and meeting preparation.
• Support onboarding, training, and process development within the CX and Account Management organizations.
• Contribute to cross-functional process improvements that enhance customer experience and reduce churn.
• Execute ad hoc tasks requested by CX leadership, including analysis, research, and administrative support.

Sales Director

Payroll Specialist

Senior Channel Manager

Customer Experience Operations & Analytics Specialist