Fusion Connect

Business Development Rep

• Prospect, present, and sell technically advanced products and services
• Generate and develop new opportunities within the account base for revenue
• Manage a set of key accounts to meet customer needs
• Work to maintain existing revenue and seek opportunities to cross-sell
• Understand client needs by tailoring custom solutions through consultative selling
• Collaborate with internal and external partners from sale through implementation

Account Development Executive

Administration

• Responsible for verifying accuracy and completeness of all new Customer orders
• Entering orders into OSS systems with a high degree of precision
• Engage with Customers to validate contract details, contact information, solution validity
• Obtain customer approval before converting quote to OSS for any additional MRR
• Ensure orders are ready for coordination before performing warm hand-off to the Implementation Team
• Communicate status of pending order activity with Service Delivery Representatives
• Develop and maintain positive working relationships with internal teams
• Meet all required deadlines
• Handle e-mail/phone calls from Sales as it relates to orders
• Work with cross-functional teams to improve customer service in Service Delivery and Sales
• Provide support for other departmental projects as needed, participate in personal and professional development opportunities

Order Administrator

Sales

• The Sales Director leads the U.S. direct field sales teams, focusing on driving revenue growth through new logo acquisition.
• This role directs sales operations, develops operational plans, and implements processes to achieve sales targets and financial goals.
• The Sales Director establishes processes, tools, and structures to support sales efforts and improve performance.
• They oversee goal-setting for the sales organization, using data and technology to measure and enhance sales processes.
• The role also involves collaborating with internal stakeholders to leverage market insights, expand the customer base, and suggest new products.
• Additionally, the Sales Director builds high-performing teams through recruitment, mentoring, and development programs and may participate in strategic sales negotiations.