Project Manager

Fusion Connect

Project Manager overseeing multiple enterprise projects at Fusion Connect. Focused on onboarding and MACD support for telecommunications services.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead multiple mid- to large-scale enterprise projects simultaneously
Responsibilities include facilitating kickoff meetings, conducting weekly cadence calls with clients and partners, coordinating resources (internal teams, contractors, vendors, and partner carriers), and managing project budgets
Review and validate the accuracy and completeness of all new client orders, request all necessary documentation from client for order accuracy and provisioning
Provide technical support to customers and vendors, confirm service requirements, and manage changes to in-progress orders
Define project scope, objectives, timelines, and budgets; establish and maintain implementation schedules and milestone tracking
Deliver regular implementation updates by generating and distributing daily and/or weekly progress reports to clients and partners
Create and maintain detailed project documentation, including timelines, KPIs, and SLAs, to monitor and report on project health and performance
Proactively track and manage order statuses, ensuring timely processing and communication with stakeholders
Coordinate service delivery efforts with internal departments, service providers, and customers to ensure accurate and on-time implementation
Update and manage project management tools and databases with current information and client communications
Act as a liaison between Sales, Customers, Vendors, and Partners, working closely with Circuit Delivery, Provisioning, Implementation Engineers, and Field Service Technicians to ensure smooth service installations and activations
Support team development by sharing knowledge and expertise with fellow Project Managers
Lead and manage escalations through collaboration with operations leadership and other internal departments
Address and resolve post-activation issues related to installations

Requirements

What you’ll need

Bachelor’s degree preferred
Five (5) or more years of experience in project management, operations, and/or customer service within the telecommunications industry required
Familiarity with Microsoft Calling Services, UCaaS, CCaaS, SIP services, POTS replacement solutions, connectivity and access technologies, and SD-WAN preferred
Experience in task tracking, order processing, or service delivery coordination required

Benefits

Comp & perks

health insurance
retirement plans
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementorder processingservice delivery coordinationtask trackingbudget managementdocumentation managementmilestone trackingtechnical supportimplementation schedulingKPI monitoring

Soft Skills

leadershipcommunicationcollaborationproblem-solvingorganizational skillsstakeholder managementteam developmentcustomer servicefacilitationescalation management

Certifications

Bachelor's degree