Fusheng Industrial Company (FSI)

Customer Support

• Provides Technical Support and support warranty coverage to external (and internal) customers via various communications; process warranty claims and provide telephone and email coverage.
• Maintains a data base warranty program to track, update, and gather detailed information regarding accuracy for our product performance.
• Prepares reports to track product performance.
• Builds customer relations and ongoing service to customers. Ensure customers, customer service, marketing, and field sales are trained on latest product offerings.
• Travels and investigates claims as needed to diagnose and resolve field service problems by providing product support via appropriate cross-functional departments to incorporate corrections into production.
• Identifies and maintains a training program and procures mockups needed to support products and warranty training.
• Identifies and assists with review of technical support literature, service bulletins and parts list to support the product line.
• Coordinates communications among various departments such as Engineering, Production and Sales.
• Assists and supports the product development process.
• Performs other related duties as assigned by management.

Technical Service and Warranty Support Representative