Further

Business Operations

• Own and manage ticketing and service workflows (e.g., Jira Service Management or similar tools)
• Support and maintain internal systems (e.g., HRIS, reporting platforms, and data warehouses such as Rippling, Metabase, Snowflake, or similar)
• Build and maintain basic SQL-based reporting (joins, aggregations, filters) to support internal teams.
• Identify, design, and implement process improvements and automations to reduce manual work and operational friction.
• Support operational compliance efforts, including SOC 2 readiness, audits, and access control documentation.
• Partner cross-functionally with all functions to translate operational needs into clear, scalable solutions.
• Create and maintain clear SOPs and documentation for owned systems and workflows.
• Communicate progress, risks, and recommendations clearly to stakeholders.

Business Operations Specialist