Business Operations Specialist

Further

Business Operations Specialist leading process improvements and supporting internal systems at an AI-driven sales and marketing platform. Owning ticketing workflows and compliance readiness in a hybrid environment.

Posted 5/18/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own and manage ticketing and service workflows (e.g., Jira Service Management or similar tools)
Support and maintain internal systems (e.g., HRIS, reporting platforms, and data warehouses such as Rippling, Metabase, Snowflake, or similar)
Build and maintain basic SQL-based reporting (joins, aggregations, filters) to support internal teams.
Identify, design, and implement process improvements and automations to reduce manual work and operational friction.
Support operational compliance efforts, including SOC 2 readiness, audits, and access control documentation.
Partner cross-functionally with all functions to translate operational needs into clear, scalable solutions.
Create and maintain clear SOPs and documentation for owned systems and workflows.
Communicate progress, risks, and recommendations clearly to stakeholders.

Requirements

What you’ll need

3–5+ years of experience in operations, systems, IT operations, technical support, or a related role.
Experience owning internal tools or workflows (not just supporting them).
Working knowledge of SQL and comfort querying data for reporting and analysis.
Familiarity with SaaS tools, access management, and system integrations.
Strong problem-solving skills and comfort operating in ambiguous environments.
Ability to take ownership, prioritize effectively, and follow through independently.
Clear communicator who enjoys partnering cross-functionally and documenting processes.

Benefits

Comp & perks

Equal Opportunity Employer
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLreportingprocess improvementsautomationsdata analysisticketing workflowsservice workflowsaccess controlSOPsaudits

Soft Skills

problem-solvingownershipprioritizationcommunicationcross-functional collaborationdocumentationindependenceadaptabilityclaritystakeholder management