FundView

Customer Support

• Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems.
• Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.
• Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.
• Educate users on product functionality, billing best practices, and system updates related to utility operations.
• Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests.
• Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials.
• Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows.
• Stay current on public-sector utility billing practices, compliance considerations, and customer service standards.
• Identify recurring support trends and provide insights that help improve product functionality and customer experience.

Customer Support Specialist – Utility Billing

• Provide frontline support to municipal customers using GL and AP features within our software
• Troubleshoot accounting-related issues including fund accounting structure, journal entries, approval workflows, vendor management, encumbrances, invoice processing, and payment runs
• Educate users on product functionality, accounting best practices, and system updates
• Collaborate with Product, Engineering, and QA teams to escalate and track complex issues and enhancement requests

Customer Support Specialist – GL/AP, Public Sector SaaS

Account Executive

• Own Revenue Growth in Region
• Own and execute a regional sales plan
• Identify, qualify, and pursue new sales opportunities
• Manage the entire sales process end-to-end
• Lead product presentations and demos
• Collaborate with marketing to refine sales messaging
• Maintain accurate pipeline data and forecasts

Sales Account Executive

QA Engineer

• Lead QA Strategy. Define and execute a comprehensive QA strategy aligned with product and engineering goals across multiple systems and releases. This role will be a hands-on contributor to the success of the QA Team.
• Build & Scale QA Function. Establish testing frameworks, processes, and best practices, with a strong emphasis on automation and continuous improvement.
• Automation & Tooling. Drive adoption of modern testing tools such as Playwright or comparable frameworks; oversee test automation within CI/CD pipelines.
• Technical Oversight. Ensure quality across applications, including API, integration, and end-to-end testing.
• Team Leadership & Development. Recruit, mentor, and develop QA professionals; foster a culture of accountability, ownership, and technical growth.
• Cross-Functional Collaboration. Partner with engineering, product, and DevOps teams to embed quality throughout the software development lifecycle.
• Risk Management & Reporting. Identify quality risks early, communicate effectively with leadership, and provide clear metrics on product quality and release readiness.

Senior Quality Assurance Engineer

• Provide frontline support to customers using our municipal court module via phone, email, and internal ticketing systems.
• Troubleshoot issues related to case management, citations, warrants, court dockets, dispositions, payments, and reporting.
• Guide customers through product features, system updates, and best practices for efficient court operations and case lifecycle management.
• Assist users with workflows such as citation entry, court scheduling, fine and fee assessments, collections, and compliance tracking.
• Collaborate with Product, Delivery, and QA teams to escalate and track complex issues and enhancement requests.
• Maintain detailed case documentation and contribute to a knowledge base of FAQs, how-to guides, and support resources.
• Assist with onboarding and training of new customers on municipal court functionality.
• Stay current on regulatory updates relevant to municipal courts, including state statutes, court procedures, and reporting requirements.
• Identify recurring customer challenges and provide insights that influence product improvements and support processes.

Customer Support Specialist – Utility Billing

Customer Support Specialist – GL/AP, Public Sector SaaS

Sales Account Executive

Senior Quality Assurance Engineer

Customer Support Specialist – Municipal Court, Public Sector SaaS