FundView

Customer Support

• Provide frontline support to customers using our municipal court module via phone, email, and internal ticketing systems.
• Troubleshoot issues related to case management, citations, warrants, court dockets, dispositions, payments, and reporting.
• Guide customers through product features, system updates, and best practices for efficient court operations and case lifecycle management.
• Assist users with workflows such as citation entry, court scheduling, fine and fee assessments, collections, and compliance tracking.
• Collaborate with Product, Delivery, and QA teams to escalate and track complex issues and enhancement requests.
• Maintain detailed case documentation and contribute to a knowledge base of FAQs, how-to guides, and support resources.
• Assist with onboarding and training of new customers on municipal court functionality.
• Stay current on regulatory updates relevant to municipal courts, including state statutes, court procedures, and reporting requirements.
• Identify recurring customer challenges and provide insights that influence product improvements and support processes.

Customer Support Specialist – Municipal Court, Public Sector SaaS