Fundraise Up

Technical Support Engineer

Fundraise Up

full-time

Posted on:

Location Type: Remote

Location: Portugal

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

JavaScriptWordPress

About the role

  • Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress.
  • Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team.
  • Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions.
  • Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements.
  • Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams.
  • Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company.

Requirements

  • Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams.
  • Relevant Experience: 2 years of experience in technical support, product support, or a client-facing implementation role.
  • Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands-on experience with web development. You are comfortable diving into technical problems.
  • A Problem-Solver's Mindset: You have strong analytical skills and an innate curiosity. You don’t just answer questions; you investigate the underlying issues.
  • Proactive and Detail-Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail.
  • A High Degree of Ownership: Reliability and accountability are critical. We are looking for a professional who takes pride in their work and honors their commitments.
Benefits
  • 30 days off
  • 100% paid telemedicine plan
  • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
  • English learning courses
  • Relevant professional education
  • Gym or swimming pool
  • Co-working
  • Remote working.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSJavaScripttechnical supportproduct supportclient-facing implementationbug diagnosisroot cause analysisknowledge base managementweb development
Soft Skills
excellent communicationempathyanalytical skillsproblem-solvingproactivedetail-orientedownershipreliabilityaccountabilitycuriosity