Fundraise Up

Solution Engineer

Fundraise Up

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $36,000 - $40,000 per year

About the role

  • Actively engage in presales and onboarding activities, ensuring successful implementations and customer satisfaction for large complex enterprise clients.
  • Work closely with sales and customer success teams to develop strategies to drive revenue growth.
  • Collaborate with product teams to ensure customer feedback is incorporated into product development.
  • Work closely with other teams, such as Customer Success, Sales, Product and Support to ensure alignment and successful execution of projects.
  • Develop and maintain relationships with key customer stakeholders, including C-level executives.
  • Ability to manage high-stress situations and work under pressure to deliver results, juggling many active implementations simultaneously.
  • Respond to RFPs.
  • Lead A/B Tests for customers working with our Analytics team.

Requirements

  • Bachelor's or Master’s degree in Computer Science, Engineering, or related field.
  • 5+ years of experience in implementation and solutions engineering, technical sales, or a related field at SAAS companies.
  • Strong technical skills, with experience in web infrastructure, web analytics, and data management.
  • CRM (Salesforce, Hubspot, and other Integration experience).
  • Experience with front-end website development (HTML/CSS).
  • Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders.
  • Proven ability to develop and maintain relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced, hyper-growth and dynamic environment.
  • Strong problem-solving skills, with the ability to solve complex technical problems creatively.
  • Experience working with International (preferably Eastern European) product and back-end teams is a plus.
  • Demonstrated ability to architect and communicate the optimal solution to prospects, existing customers, and internal team members.
  • Highly proficient in spoken and written English.
Benefits
  • 30 days off
  • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
  • English learning courses (50% reimbursement, up to $1,000 annually).
  • Relevant professional education (50% reimbursement, up to $1,500 annually).
  • Gym or swimming pool (50% reimbursement, up to $500 annually).
  • Coworking (up to $250 monthly).
  • Remote working.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
implementation engineeringsolutions engineeringtechnical salesweb infrastructureweb analyticsdata managementfront-end website developmentHTMLCSSA/B testing
Soft skills
communication skillspresentation skillsrelationship managementproblem-solving skillsability to work under pressureability to manage stresscollaborationcustomer satisfactionstrategic thinkingadaptability
Certifications
Bachelor's degree in Computer ScienceMaster’s degree in Computer ScienceBachelor's degree in EngineeringMaster’s degree in Engineering