Funding Societies | Modalku Group

Customer Support

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

Customer Experience Executive – Contract

Sales

• Showcase products under FS Capital on behalf of Funding Societies Pte Ltd as solution provider for customer financing requirements
• Solicit new business loan opportunities through active acquisition
• Understand SME business life cycle to support expansion and translate customer objectives into solutions
• Demonstrate basic credit knowledge with ability to mitigate financing risk
• Collaborate with internal and external stakeholders to nurture and grow new business
• Perform telesales activities

Sales Specialist

Operations

• Accountable for day-to-day cash/transaction operations, reconciliation and related KPIs (TAT, productivity, capacity)
• Ensure Operations team processes and reconciles day-to-day transactions timely and accurately (disbursal, repayments, refunds)
• Innovate and improve operational processes and flows, including automation
• Streamline and standardize operations where applicable
• Assist Operations Manager to manage operational risk and take remedial action when required
• Implement initiatives for Singapore focused on operational needs (e.g. maximizing Virtual Accounts and APIs with local bank(s))
• Lead and participate in multi-functional ad hoc projects to improve operational efficiencies
• Partner with Finance, Compliance, and Risk teams to ensure regulatory and standards compliance
• Maintain and supervise documentation of processes and decisions
• Cover operational gaps and handle ad hoc requests as required

Assistant Manager, SME Operations

Account Manager

• Proactively acquire new business opportunities with SME clients and advise them on appropriate products/services
• Prepare the application for the leads generating through ambassador, Business development team, and other channels
• Assist applicant to complete required procedures
• Coordinate with related teams to ensure prompt and effective implementation
• Comply with entire sales process to mitigate risks
• Obtain KYC documentation from potential borrowers
• Provide clients with effective products and excellent customer services
• Perform other duties as necessary

Senior Relationship Manager, SME Lending

Marketing

• Assist in developing engaging content for marketing and PR materials, including social media updates, press releases, media kits, newsletters, website copy and blog posts
• Support the management of social media accounts by scheduling posts, engaging with followers, and tracking social media metrics
• Assist in drafting press releases, managing media inquiries, media monitoring and reporting; help coordinate media interviews and maintain media lists
• Assist in organizing and promoting events and press conferences, prepare event materials and handle logistics
• Help with the execution of marketing campaigns, create promotional materials and track campaign performance
• Monitor industry trends, competitor activities, and customer preferences to assist in developing marketing strategies
• Provide general administrative support to the marketing team, including maintaining databases, scheduling meetings, and managing correspondence
• Work closely with experienced professionals to learn about marketing strategies, content creation, and communication practices within the fintech sector

Customer Experience Executive – Contract

Sales Specialist

Assistant Manager, SME Operations

Senior Relationship Manager, SME Lending

Marketing Communications Intern