Funding Societies | Modalku Group

IT Support

• Configure and deploy new desktops/laptops/mobile devices for employees.
• Define, follow, automate, and improve user on-boarding and off-boarding and provide a great user experience.
• Build, maintain, and improve inventory of IT assets.
• Support and troubleshoot endpoints, network devices, and peripheral issues.
• Continuously improve IT support procedures and checklists.
• Manage regional IT infrastructure across multiple locations.
• Manage operations and requests for directory and authentication.
• Ensure compliance of company-issued laptops with baseline standards (including ensuring patches and configurations on IT assets).
• Assist in periodic audits on user access to systems.
• Create, modify, and troubleshoot Jira Project boards.
• Write scripts and code to automate repetitive tasks and system configurations.
• Conduct awareness training for users.
• Provide second- and third-tier technical support for user access enquiries.
• Actively perform ticket management and participate in project meetings/audits/inspections.
• Participate in ongoing and new projects in the IT & Enterprise Security team.
• Monitor automation systems and perform regular maintenance to ensure reliability.
• Leverage AI tools to improve support efficiency, streamline troubleshooting, and enhance documentation and knowledge sharing.

IT Engineer

Customer Support

• **What you will do: **
• - Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• - On-boarding customers by processing their applications and performing KYC checks.
• - Perform any day-to-day operational tasks under CX team’s portfolio.
• - Assist in preparing reports.
• - Taking ownership of customer success metrics, from a company to a personal level.
• - Demonstrating strong personal values and a commitment that is in line with our mission and company values.

Customer Experience Executive – Contract

Digital Marketing

• Assist in developing and executing digital marketing campaigns across various platforms.
• Create engaging and high-quality content, including blog posts, web/blog content, and marketing collateral.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Support SEO efforts by optimizing website content and monitoring keyword performance.
• Collaborate with the design team to produce visually appealing marketing materials.
• Learn and utilize various digital marketing tools and platforms (e.g., Google Analytics, Hubspot, SERPstat).

Digital Marketing Intern

Compliance

• Subject matter expert on AML/CFT and KYC issues
• Manage information requests and liaison communication with the SEC and other government agencies
• Design, evaluate, maintain internal policies, and coordinate with different department managers to help shape the company's approach on Compliance and related matters
• Regularly assess the efficiency of control systems and recommend improvements.
• Review, evaluate and audit company procedures and reports to identify hidden risks or common issues.
• Lead employee training sessions on compliance issues.
• Perform compliance review on outsourcing vendors.
• Maintain various compliance and regulatory registers

IT Engineer

Customer Experience Executive – Contract

Digital Marketing Intern

Assistant Manager, Compliance