fundcraft

Business Operations

• Own the design, governance, and continuous improvement of all processes within the Service Operations function.
• Focus on transitioning the organization from individual, "hero-based" efforts to scalable, repeatable, and auditable systems.
• Ensure that every internal workflow is documented, controlled, and systematically optimized over time.
• Standardize Service Operations workflows into a company-wide "Single Source of Truth" by creating and maintaining a structured, living library of SOPs.
• Establish and run a governance committee of Responsible individuals, Process Owners, and Contributors (RPC Board) to eliminate cross-departmental bottlenecks.
• Apply Lean and process excellence methodologies to identify and eliminate waste and redundancies in Service Operations cycles.
• Maintain and manage a prioritized improvement backlog, ranked by impact on team capacity, error rate, and client SLA risk.
• Embed compliance controls directly into Service Operations process design to ensure audit readiness.
• Act as a crucial bridge between Service Operations and Technology teams by defining clear operational requirements.
• Build data-driven capacity models to allow leadership to forecast resource utilization and future headcount needs.
• Structure all Service Operations SOPs to serve as the foundational framework for onboarding and upskilling new team members.

Business Process Manager

Accounting Manager

• Perform daily bookkeeping, ensuring accurate and timely recording of transactions based on standardised processes.
• Reconcile bank statements (on a daily basis) for funds and related entities, prioritising key transactions.
• Process and review vendor invoices, ensuring accurate classification and compliance with internal guidelines.
• Assist in preparing NAV packages, Capital Account Statements (CAS), and Quarterly Reports (QR) using the fundcraft platform, ensuring accuracy and compliance with fund standards.
• Provide documentation and support for audits, ensuring compliance with Limited Partnership Agreements (LPA) and internal policies.
• Organise and maintain financial records in the fundcraft platform, extract and review accounting data, and support team members in delivering high-quality accounting outputs.

Associate, Fund Accounting

Operations

• Maintain and update shareholder registers on the platform.
• Extract and prepare shareholder registers as required.
• Initiate and configure the closing process on the platform, ensuring all fundraising methodologies and details (e.g., board date, commitments, share classes, geography, LP type) are correctly set up.
• Verify investor KYC completion and the availability of signed subscription agreements.
• Collect signed minutes and resolutions, finalise the process, and notify the client.
• Monitor API notifications and ensure proper registration on the platform (when applicable).
• Open transfer processes or coordinate with the client as per SLA.
• Collect signed legal agreements and input transfer details into the platform.
• Initiate the capital call or coordinate with the client via API, depending on SLA.
• Verify compliance for any blocked investors and address issues as needed.
• Confirm reconciliation with Accounting before generating calculations.
• Apply necessary fees, discounts, or side letter conditions as per the LPA.
• Send calculations for client review, distribute notices to investors, and ensure proper uploads to relevant portals.
• Track and record all investor transactions (subscriptions, redemptions, transfers, switches).
• Store all investor agreements (side letters, LP agreements) and updates, notifying KYC/AML of changes.
• Manage direct subscriptions, capital calls, distributions, and share transfers on the platform.
• Reconcile payments and verify distribution payments to LPs in coordination with the Accounting system.

Business Process Manager

Associate, Fund Accounting

Fund Operations Associate