Business Process Manager

fundcraft

Business Process Manager overseeing process governance and improvement within Service Operations team. Aligning technology requirements and compliance controls for efficient operations.

Posted 6/29/2026full-timeGirona • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Process Engineering and Lean methodologies, with a strong focus on creating scalable and repeatable Service Operations processes. Capable of embedding compliance controls and building data-driven capacity models to enhance operational efficiency and support organizational growth.

Highest-signal resume keywords

Process Engineering ExpertiseLean/Six Sigma MethodologiesCapacity ModelingRegulatory ComplianceTech-Ops Translation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-to-End Process MappingBPMNRoot-Cause AnalysisData-Driven Predictive ModelsOperational Requirements Definition

Soft Skills

Proactive AccountabilityChange LeadershipCoachingFacilitation

Certifications & Qualifications

Lean Green Belt

Industry Keywords

Fund AdministrationTransfer AgencyRegulated Financial ServicesAudit ReadinessAIFMDUCITS

About the role

Key responsibilities & impact

Own the design, governance, and continuous improvement of all processes within the Service Operations function.
Focus on transitioning the organization from individual, "hero-based" efforts to scalable, repeatable, and auditable systems.
Ensure that every internal workflow is documented, controlled, and systematically optimized over time.
Standardize Service Operations workflows into a company-wide "Single Source of Truth" by creating and maintaining a structured, living library of SOPs.
Establish and run a governance committee of Responsible individuals, Process Owners, and Contributors (RPC Board) to eliminate cross-departmental bottlenecks.
Apply Lean and process excellence methodologies to identify and eliminate waste and redundancies in Service Operations cycles.
Maintain and manage a prioritized improvement backlog, ranked by impact on team capacity, error rate, and client SLA risk.
Embed compliance controls directly into Service Operations process design to ensure audit readiness.
Act as a crucial bridge between Service Operations and Technology teams by defining clear operational requirements.
Build data-driven capacity models to allow leadership to forecast resource utilization and future headcount needs.
Structure all Service Operations SOPs to serve as the foundational framework for onboarding and upskilling new team members.

Requirements

What you’ll need

Process Engineering & Lean Expertise: Deep expertise in end-to-end process mapping, BPMN (or equivalent), root-cause analysis, and practical application of Lean/Six Sigma methodologies (Green Belt or above preferred).
Industry Domain Knowledge: 3–6 years of experience in process improvement, ideally within a fund administration, transfer agency, or regulated financial services operations environment.
Tech-Ops Translation: Strong capacity to gather friction points from operations teams and translate complex workflows into precise technical software requirements for Product teams.
Capacity Modeling: Strong analytical mindset with the capability to interpret time-study data, define unit-times, and build data-driven predictive models to present to senior stakeholders.
Regulatory Mindset: Ability to bake compliance requirements, automated audit trails, and risk controls directly into daily workflows (familiarity with AIFMD, UCITS, or equivalent is a plus).
Systemic Thinking: Focuses on the global cross-functional client journey and long-term structural documentation, actively resisting temporary manual workarounds or siloed fixes.
Proactive Accountability & Change Leadership: A self-starter who defines the structure rather than waiting for it. Skilled at guiding, coaching, and facilitating diverse stakeholders through operational change and new platform adoption cycles.

Benefits

Comp & perks

Join a culture that celebrates creativity and welcomes innovative, disruptive ideas, empowering you to make a real impact.
Immerse yourself in a fast-paced, diverse workplace where you'll have the chance to collaborate and learn from specialists across various fields, fostering personal and professional growth.
Embrace automation and seamless tech integration in your workflows⚙, while our platform boosts operations through tech leverage, ensuring you stay ahead of the curve and updated with new technologies.
Work in a comfortable, ergonomic environment within our spacious, modern offices where you can enjoy daily fresh fruit and coffee!
Monthly afterworks organised by the company to unwind and strengthen team connections.