FullStory

Solutions Engineer

FullStory

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $90,000 - $100,000 per year

About the role

  • Partner with AEs & CSMs to diagnose account configuration and health.
  • Identify opportunities to grow account usage of new Fullstory features.
  • Complete technical RFP and InfoSec questionnaires to facilitate smooth customer renewals.
  • Conduct technical enablement sessions to up-level the CSM team.

Requirements

  • 1–3 years of experience in Customer Success, Sales Engineering, or Technical Account Management.
  • A baseline understanding of web and mobile technologies (HTML, CSS, JS, or APIs).
  • A proven ability to manage projects that involve multiple stakeholders.
  • Thrives on the challenge of turning a "No" into a "Yes."
  • Comfortable commanding a room and navigating demos toward executive value-drivers
  • Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency.
Benefits
  • Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.
  • Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
  • Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.
  • Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend.
  • Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up.
  • Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances.
  • Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSJavaScriptAPIs
Soft Skills
project managementstakeholder managementnegotiationpresentation skillscustomer engagement