FullStory

Engineer

• Serve as a technical resource, collaborating with Sales Executives and Solutions Engineers to design, present, and validate complex technical solutions for strategic accounts.
• Provide expert-level knowledge on Fullstory's web implementation, API integrations, security, and architecture to overcome technical objections and demonstrate platform superiority, directly accelerating deals.
• Customize technical integrations and develop small-scale technical validations to demonstrate how Fullstory data integrates into a customer's existing technology stack.
• Develop and deliver highly tailored technical presentations, demonstrations, and workshops to high-value prospects and customers.
• Take responsibility for the current demo site assets, contribute to the design and development of the next-generation demo platform, and utilize AI tooling for rapid development, implementation, and maintenance of functional web and mobile application demonstrations.
• Act as a key technical liaison, gathering customer and market feedback to inform the future product roadmap and strategy of the demo platform.
• Leverage AI coding assistants to rapidly troubleshoot framework related build errors on behalf of customers and sales prospects.

Strategic Solutions Demo Engineer – Web Specialist

Marketing Analyst

• Be responsible for comprehensive data analysis, from gathering business requirements and formulating hypotheses, to conducting in-depth data analysis and applying statistical and predictive modeling techniques— including the use of AI and machine learning models to uncover complex patterns and forecast performance.
• Offer decision-making support and guidance to the Marketing Leadership team and other business owners, based on data-driven analysis. This includes tracking and reporting on campaign-level ROI of marketing activities to ensure effectiveness and continued investment.
• Construct, manage, and communicate detailed reports, visualizations, and other tools to provide business insights and demonstrate marketing impact.
• Find and troubleshoot operational process gaps and deficiencies and suggest where improvements can be made based on findings
• Partner with Finance and BI teams on internal planning processes, including budgeting, forecasting, and attribution.
• Collaborate across teams to foster a culture of knowledge sharing and continuous improvement.

Principal Marketing Analyst

Account Executive

• Own an Enterprise territory where you are responsible for business development, client engagement, and generating new customer contracts as well as expansion contracts with existing customers.
• Craft long term plans for acquiring and growing an account with a thorough understanding of the Enterprise sales cycle.
• Actively prospect new business opportunities via cold calling, cold emailing, LinkedIn outreach, and utilizing your own network.
• Leverage AI tools to enhance prospecting efforts, personalize client communications, and gain deeper insights into customer engagement.
• Manage multiple relationships simultaneously both internally at Fullstory and externally within an account in order to drive new business or expansion.
• Use technology to accurately forecast, manage deal stages, and understand pipeline predictability.

Senior Account Executive, Enterprise

• Own a territory where you are responsible for actively prospecting new business opportunities (All of EMEA).
• Document and track all potential and existing client interactions and lead follow-through using Salesforce.
• Work cross-functionally with SDRs, Sales Engineers, Product, and Customer Experience teams to provide in-depth technical demos and sell as a team.
• Lead sales presentations and product demonstrations with prospects and drive deals to close.
• Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact.

Commercial Account Executive, EMEA

Support Engineer

• Support customers via tickets in Zendesk, helping them to recognize the full value of Fullstory.
• Advocate for improvements that matter to customers, leading to actual changes within the product and to our processes.
• Proactively surface, propose, and implement solutions to broken and inefficient processes.
• Budgeted time outside of the support queue (we call this extra-queue-riccular work) to contribute to projects that meaningfully impact company-wide goals.
• Leverage AI-powered tools to accelerate troubleshooting, summarize complex customer issues, and identify trends in customer feedback.

Senior Technical Support Specialist

• Own a Strategic Enterprise territory where you are responsible for business development, client engagement, and generating new customer contracts as well as expansion contracts with existing customers.
• Craft long term plans for acquiring and growing an account with a thorough understanding of the Strategic Enterprise sales cycle.
• Actively prospect new business opportunities via cold calling, cold emailing, LinkedIn outreach, and utilizing your own network.
• Manage multiple relationships simultaneously both internally at Fullstory and externally within an account in order to drive new business or expansion.
• Use technology to accurately forecast, manage deal stages, and understand pipeline predictability.

Account Executive – Strategic

Full-stack Engineer

• Use advanced techniques for reverse engineering, disassembly, decompilation, and debugging, to analyze the inner workings of iOS frameworks and third-party code in order to reconstruct accurate representations of user sessions in our customers’ apps, with a strong emphasis on end-user privacy.
• Write cross-platform code in Rust for shared crates, some of which handle activities like stripping potentially private information, networking utilizing Flatbuffers, automated testing, and performance optimizations with asset uploading.
• Work alongside specialists in our Go APIs and canvas-based-typescript frontend to ensure impeccably low-performance overhead on the device and high fidelity replay of sessions on our site.
• Anticipate and engineer support for new iOS platform-specific features, such as SwiftUI.
• Innovate new feature ideas to enable customers to build better digital experiences and the mobile team to work smarter.
• Leverage AI as a productivity multiplier to design creative solutions and derive actionable insights that drive team goals.

Senior Software Engineer, iOS

Android Engineer

• Use advanced techniques to reverse engineer, disassemble, decompile, and debug what Google and other developers have built to re-create representations of end-user sessions of our customers’ apps, with privacy as a chief concern.
• Help develop the first iteration of our support for Compose Multiplatform, including tackling new low-level cross-platform problems that have not been solved before.
• Write cross-platform code in Rust for shared crates, some of which handle activities like stripping potentially private information, networking utilizing Flatbuffers, automated testing, and performance optimizations with asset uploading.
• Work alongside specialists in our Go APIs and canvas-based-typescript frontend to ensure impeccably low-performance overhead on the device and high fidelity replay of sessions on our site.
• Work together with the iOS team on cross-platform issues.
• Help build Android support for common frameworks such as Flutter, React Native, Xamarin, Cordova, etc.
• Innovate new feature ideas to enable customers to build better digital experiences and the mobile team to work smarter.
• Leverage AI as a productivity multiplier to design creative solutions and derive actionable insights that drive team goals.

Senior Software Engineer, Android

Customer Success Manager

• Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth.
• Ensure Fullstory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered.
• Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team.
• Partner with multiple internal cross-functional teams (Sales, Marketing, Product, and Fullstory executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
• Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the Fullstory platform.
• Represent Fullstory as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities.
• Being an advocate for customers’ product feature priorities internally within Fullstory and align with product team around driving product roadmap.
• Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact.

Principal Customer Success Manager

Manager

• Lead, mentor, and coach a multidisciplinary team of Customer Insights Analysts and Solutions Architects, cultivating a high-performing, collaborative, and data-driven culture.
• Institute best practices and quality gates to ensure all engagements conclude with a clear presentation of achieved business value and ROI for the Strategic Customer.
• Conduct regular 1:1 meetings, set clear goals, provide continuous feedback, and manage performance reviews and career development plans for all direct reports.
• Serve as the first point of escalation for complex project challenges, resource conflicts, and critical customer issues, ensuring timely resolution and maintaining customer trust.
• Own the overall team capacity planning, utilization forecasting, and resource allocation for all customer engagements, ensuring projects are staffed appropriately and profitably, prioritizing Strategic Customer needs.
• Champion the customer experience internally, ensuring that the services team is delivering measurable, executive-level value and driving deep adoption of our solutions across Enterprise accounts.

Manager, Professional Services

• Collaborate with Design, PM, and Engineering teammates to plan, architect, and build complex features in a tight feedback loop with our customers. Well-written communication is essential.
• Ideate with our core team on how to best leverage AI capabilities to further customer delight.
• Architect and scale systems (operating at hundreds of thousands of requests per second) that unlock key functionality across all of our products and teams using React, Typescript and Go.
• Maintain and troubleshoot parts of Fullstory's production environment, proactively identifying and addressing potential issues, and driving improvements to system reliability and performance.
• Drive improvements to engineering processes, tooling, and best practices, contributing to the overall efficiency and effectiveness of the engineering organization.
• Mentor and coach junior and mid-level engineers, providing technical guidance, conducting code reviews, and fostering a culture of engineering excellence.

Senior Software Engineer

Solutions Engineer

• Build and maintain web/mobile apps to showcase Fullstory platform and Mobile App SDK.
• Collaborating actively with Product on how to leverage genAI to speed deployment and troubleshooting.
• Create high-quality demo collateral for the Strategic Solutions team.
• Lead internal projects to improve Fullstory mobile practice, set timelines, track progress, and report results to management.
• Collaborate with Sales, Solutions Engineers, and Product to drive revenue and strategic goals.
• Provide thought leadership on Mobile App SDK implementation and integration for prospects, customers, and product development.
• Conduct internal demos to highlight new assets, SDK integrations, and product features.
• Leverage AI coding assistants to rapidly troubleshoot framework related build errors on behalf of customers and sales prospects.

Solution Engineer, Mobile Specialist

Sales Development Rep

• Exceed KPIs, qualified opportunities, and pipeline metrics to drive sales growth
• Research, identify, and qualify prospects through a multi-channel outreach approach to secure meetings with key decision-makers
• Partner with Account Executives to craft effective outreach strategies targeting our Ideal Customer Profile (ICP) in assigned territories
• Collaborate closely with stakeholders such as marketing and sales, creating alignment to drive success and longevity
• Leverage Fullstory’s cutting-edge sales technology stack, including Qualified, 6sense, Outreach, Sales Navigator, and Salesforce to manage and enhance outbound efforts
• Build a consistent and scalable pipeline that contributes to the overall success of the sales organization
• Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact

Sales Development Representative

• Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth.
• Ensure Fullstory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered.
• Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team
• Partner with multiple internal cross-functional teams (Sales, Marketing, Product, and Fullstory executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
• Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the Fullstory platform.
• Represent Fullstory as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities.
• Being an advocate for customers’ product feature priorities internally within Fullstory and align with product team around driving product roadmap.
• Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact.

Principal Customer Success Manager, Spanish Speaker

Recruitment

• Facilitate candidate experience to ensure interview process runs smoothly and efficiently
• Schedule interviews and partner with recruiters and internal stakeholders to move candidates through process swiftly
• Correspond with candidates and internal stakeholders and serve as an ambassador reflecting FullStory’s values
• Maintain and update applicant tracking system (Ashby) to ensure data integrity and that no candidates are forgotten
• Provide data and insights around recruiting SLA’s and the candidate experience funnel
• Use AI tools to enhance work quality and efficiency
• Allocate ~15% of role to special projects impacting candidate experience, branding, and recruiting efforts
• Operate as a relationship-driven, calm member of the Recruiting Operations team supporting broader recruiting team
• Work from FullStory’s Atlanta headquarters at least two days per week

Recruiting Coordinator

• Build data management capabilities powering Fullstory’s AI-enhanced products
• Design and build services that automatically identify, label, and provide semantic meaning to raw user event data
• Design and build features toward a zero-configuration future for behavioral data analysis
• Partner with product and design to propose solutions to customer pain points
• Collaborate with engineering peers via design discussions, pair programming, and code reviews
• Own operational health of features, monitoring services and resolving issues
• Deliver features to production with growing autonomy, take ownership of projects
• Influence design of new features and contribute to major features moving toward zero-configuration

• Deliver an exceptional customer engagement experience and maximize value for end users of the flagship product
• Work closely with design and product counterparts to propose new solutions for solving customer pain points or streamlining their experience
• Collaborate with engineering peers including distributed teams through design discussions, pair programming, and code reviews
• Work closely with customers through co-creation process to craft purpose-built solutions
• Own the operational health of features, monitoring services and resolving issues
• Contribute to strategic planning of product roadmap and deliver projects with minimal oversight
• Support development and launch of flagship project, innovate solutions, and create new features