FullStory

Data Engineer

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Senior Software Engineer, Data Pipeline

Full-stack Engineer

• Engineer performant, reliable features in our web SDK using TypeScript—ensuring the accurate capture of user sessions across browsers and frameworks, which is essential to Fullstory’s core value proposition.
• Contribute to our React-based Playback graphics app, using deep knowledge of browser behavior and canvas rendering to deliver high-fidelity session visualizations that customers trust.
• Collaborate with backend engineers to design and build Go-based services that support new capture and analysis capabilities, keeping performance and scalability top of mind.
• Troubleshoot cross-browser inconsistencies and edge cases, ensuring a stable and consistent experience for all users.
• Partner with stakeholders across Product, Design, and Support to scope work effectively, deliver on time, and contribute to a seamless customer experience.
• Participate in technical planning and code reviews, bringing your expertise in web performance, browser internals, and fullstack development to guide team success and technical quality.

Senior Software Engineer, Web Capture

Manager

• Serve as a subject matter expert and primary point of contact for sales representatives regarding deal structuring, pricing, and contract management.
• Collaborate with legal and finance teams to review and negotiate terms & conditions that protect the company's interests while meeting customer needs.
• Identify and make recommendations for process improvements; assist with process design for projects such as CPQ/CLM implementation processes.
• Collaborate with sales, legal, and finance teams to elicit, document, and analyze business requirements on proposed deal desk system/process changes and prioritize based on business value, complexity and feasibility.
• Lead and execute key non-deal desk projects from end-to-end, including process improvements, system implementations, and strategic initiatives, from requirements gathering to scoping, delivery, and enablement.
• Partner with sales, marketing, customer success, and finance leaders to align processes, identify areas for improvement, and support revenue-generating initiatives.

Deal Desk Manager

• Maintain, extend, and scale Go microservices that transform and deliver Fullstory session data into customer warehouses and power the team's MCP server that enables AI agent integrations.
• Develop and maintain dbt models and pipeline orchestration to ensure timely, fault-tolerant data migrations across hundreds of customer destinations.
• Define evaluation frameworks for LLM outputs using tools like Langsmith and Vertex AI, ensuring AI-powered customer agents produce accurate, useful results.
• Investigate and resolve production incidents across the data pipeline, implementing systemic fixes that prevent entire classes of failure from recurring.
• Write technical design documents that drive consensus on architectural changes, proactively surfacing scaling bottlenecks, edge cases, and cross-team dependencies.
• Demonstrate sound technical judgment by de-risking work through spikes, taking on tech debt deliberately, and knowing when to escalate versus dig in.

Senior Software Engineer, Data Infrastructure – AI

Security Engineer

• Lead a team of application and cloud security engineers, including strategy and mentorship.
• Enable our partners, such as Security GRC and Legal, in supporting business outcomes.
• Create “paved roads,” with a focus on automation, to speed up secure-engineering practices.
• Own and maximize investments in third-party security services, consultants, and technologies.
• Run incident response investigations in collaboration with Legal and external security firms.
• Advise peer leaders on cross-business initiatives and product strategy on security and risk.

Senior Manager, Security Engineering

QA Automation Engineer

• Work embedded within the Finance team to identify opportunities and implement AI-powered solutions to complex business problems.
• Guide and empower finance professionals to effectively use AI tools and technologies for data analysis and decision-making.
• Design, build, and maintain the technical infrastructure required to enable AI, including custom tools, server-side logic, system integrations, and data pipelines.
• Develop and manage data acquisition processes, including sourcing, cleaning, and preparing data for use in AI models and analytics.
• Conduct data analysis to uncover insights, validate data integrity, and support strategic finance initiatives.
• Act as the technical bridge between the Finance team and other engineering groups, translating business needs into robust technical solutions.

Senior Software Engineer, Data Pipeline

Senior Software Engineer, Web Capture

Deal Desk Manager

Senior Software Engineer, Data Infrastructure – AI

Senior Manager, Security Engineering

Senior AI Automation Engineer