Payment Services Support Specialist
Fullsteam
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 - $23 per hour
About the role
- Utilize phone, email, chat, and remote connections for customer assistance.
- Meticulously document case details for all customer interactions and escalations.
- Utilize provided tools and documentation to identify customer solutions.
- Promptly, efficiently, and courteously address customer concerns.
- Maintain up-to-date knowledge of Fullsteam technology offerings and their support needs.
- Participate in the on-call rotation schedule.
Requirements
- High school diploma or equivalent
- Associate degree in computer information technology or computer networking or related experience preferred
- Two years of relevant technical support or customer service experience
- Experience with credit card terminals or POS equipment
- Knowledge of credit card processing authorization and settlement processes
- Exceptional listening, written, and verbal communication abilities
- Strong problem-solving skills with keen attention to detail
- Capable of multitasking to assist clients across diverse systems and communication channels
- Familiarity with Office Suite, Google Sheets, Knowledge Base utilization, and Excel
- Bilingual (English/Spanish) proficiency is advantageous, though not obligatory.
Benefits
- Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
- Equal Opportunity/Affirmative Action employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportcustomer servicecredit card processingPOS equipmentproblem-solvingmultitaskingattention to detail
Soft Skills
listeningwritten communicationverbal communication
Certifications
high school diplomaassociate degree in computer information technologyassociate degree in computer networking