Support Technician
Fullsteam
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Provide first-level technical support to users through phone, email, and remote sessions, addressing issues related to client computers and software.
- Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when necessary.
- Assist with creating and maintaining scripts in C# and SQL to generate and customize client reports.
- Collaborate with the development team to report bugs and suggest usability improvements.
- Document support cases, resolutions, and any scripting changes for future reference.
Requirements
- Experience providing technical support via phone and email in a professional environment.
- Some familiarity with code and scripts.
- Understanding of Windows OS and common networking concepts.
- Ability to work collaboratively and communicate effectively with clients and team members.
Benefits
- Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
- Equal Opportunity/Affirmative Action employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
C#SQLtechnical supporttroubleshootingdiagnosing problemsscriptingreport generationbug reportingusability improvementsdocumentation
Soft skills
collaborationcommunicationproblem-solvingcustomer serviceteamworkprofessionalismattention to detailescalationadaptabilityinterpersonal skills