Fullbay

Customer Support Rep

Fullbay

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Salary

💰 $18 - $22 per hour

About the role

  • Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies
  • Generates sales leads
  • Takes the extra mile to engage customers by identifying and assessing customers’ needs to achieve satisfaction
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication
  • Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction
  • Provides accurate, valid and complete information by using the appropriate resources, methods/tools
  • Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas
  • Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow to ensure resolution
  • Troubleshoots and investigates if there is not enough information to resolve customer complaints
  • Keeps records of customer interactions, process customer accounts and file documents
  • Performs other duties as assigned.

Requirements

  • High School Degree or equivalent
  • Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position
  • Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite
  • Familiarity with CRM systems and practice
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening skills
  • Excellent communication (both verbal and written) and presentation skills
  • Customer service focussed with the ability to adapt/respond to different types of characters
  • Troubleshooting and problem solving ability
  • Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative
  • Ability to multitask, prioritize, and manage time effectively
  • Proficiency with 10-key typing and data entry.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportCRM systems10-key typingdata entryMS OfficeGoogle Suitesales lead generationcall handlingtroubleshootingproblem solving
Soft Skills
active listeningcommunicationpresentationcustomer serviceinterpersonal skillspatienceempathyadaptabilitymultitaskingtime management
Certifications
High School Degree