Fullbay

Product Manager – Customer Experience

Fullbay

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Salary

💰 $99,591 - $121,999 per year

About the role

  • Own and maintain the roadmap for cross-domain customer experience initiatives, defining short-term and longer-term priorities based on customer needs, business goals, and market conditions.
  • Ensure that experiences for defined customer roles remain consistent and cohesive as they move across Repair, Parts, Financials, and other domains.
  • Draft investment charters, product requirements documents (PRDs), and strategic briefs that guide execution across multiple teams.
  • Contribute to defining and tracking key performance indicators (KPIs) relevant to your product domain and associated business outcomes.
  • Leverage customer feedback, operational insights, usage data, and performance metrics to guide prioritization and feature development.
  • Manage tradeoffs between competing priorities and clearly communicate rationale to stakeholders.
  • Participate in and support primary customer research initiatives to understand user pain points, workflows, and emerging needs.
  • Conduct competitive and market analysis to ensure your domain remains relevant and differentiated.
  • Regularly engage with customers and stakeholders, translating technical concepts into accessible explanations when needed.
  • Serve as a bridge between technical teams and business stakeholders, ensuring alignment across departments.
  • Work collaboratively with Product Owners to align backlog execution with broader strategic intent.
  • Partner with Engineering to ensure business requirements are clearly translated into actionable technical specifications.
  • Navigate ambiguity and manage stakeholder expectations effectively, especially in high-pressure situations.
  • Champion customer needs while ensuring alignment with business objectives, revenue drivers, and retention strategies.

Requirements

  • Bachelor’s degree in Business, Computer Science, or a related field (or equivalent practical experience).
  • 3–5 years of experience in Product Management, Product Ownership, or a related role within a SaaS or technology-driven organization.
  • Demonstrated experience owning or contributing to product roadmaps and leading cross-functional initiatives.
  • Experience conducting customer research and leveraging data to inform product decisions.
  • Exposure to AI-enabled products or a strong willingness to adopt AI-driven workflows preferred.
  • Experience in automotive, fleet, or commercial repair industries—either within software products serving these markets or through direct operational experience—is extremely valuable.
  • Experience working closely with engineering teams in an Agile environment.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementproduct ownershipcustomer researchdata analysisKPI trackingAgile methodologyAI-enabled productsproduct roadmapstechnical specificationscompetitive analysis
Soft Skills
communicationcollaborationstakeholder managementprioritizationproblem-solvingadaptabilitycustomer advocacystrategic thinkingleadershipnavigating ambiguity
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Computer Science