Fulcrum Technology Solutions

Operations

• Lead all aspects of facilities management and technical operations across a national portfolio spanning retail, residential, industrial and mixed-use assets
• Take ownership of OPEX and CAPEX budgets, lifecycle planning and major works
• Embed compliance, risk and sustainability frameworks across all asset classes
• Partner closely with development teams to ensure operational readiness for new assets and expansions
• Manage, mentor and grow a high-performing facilities team supported by contractors and service providers
• Act as technical advisor to the executive team, ensuring assets are safe, efficient, future-proofed and aligned to long-term strategy
• Build systems, governance and people capability to scale during growth

Head of Facilities and Technical Operations

Account Manager

• Act as core link between clients and delivery team, managing client relationships.
• Lead onboarding, run onboarding sessions, workshops, and strategy calls.
• Build phased implementation roadmaps (30/90/180 days) aligned with client goals and HubSpot configurations.
• Ensure quality of all deliverables and act as final 'sense check' before client delivery.
• Leverage dashboards, analytics, and insights to optimise funnels, pipelines, and conversion rates.
• Lead and coordinate offshore team to ensure timely, high-quality project delivery.
• Identify and execute upsell opportunities to grow client accounts and foster long-term partnerships.

Account Strategist

• Lead the day-to-day servicing of multiple client accounts, ensuring all needs are met.
• Develop and rationalise implementation recommendations across all media channels.
• Manage the financial health of accounts including negotiations with media partners, tracking contracts and ensuring accurate invoicing.
• Work collaboratively with other agency departments and external stakeholders to deliver cohesive, on-time work.
• Actively manage and mentor direct reports, identify skills gaps and maintain best practices.
• Serve as the day-to-day lead reporting into a senior leader and navigate competing priorities.
• Execute campaigns as a hands-on practitioner across client servicing, media planning and team management.

Senior Account Manager – Media Agency

Solutions Engineer

• Design, develop, and deploy technical solutions that integrate HubSpot with third-party platforms using HubSpot Operations Hub, Make, Zapier, and API development.
• End-to-end delivery: own projects from scoping through deployment, collaborating with clients, internal teams, and developers to deliver reliable, scalable solutions.
• Build integrations using HubSpot custom-coded workflows, middleware tools (Make.com, Zapier), and API development in JavaScript (Node.js) or Python. QA, testing, and troubleshooting.
• Maintain technical documentation and collaborate with project managers to keep projects on track.
• Identify risks, blockers, and technical recommendations early in delivery.
• Contribute to the productisation of repeatable solutions and reusable components.
• Stay ahead of HubSpot releases and emerging integration technologies.

Head of Facilities and Technical Operations

Account Strategist

Senior Account Manager – Media Agency

HubSpot Solutions Architect