Product Support Specialist, MS
FUJIFILM Corporation
Senior Business Development Manager
FUJIFILM Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Reports into the National Director of Business Development and is the primary regional point of contact for liaising with key opinion leaders in the Endoscopy space.
- Understand and define our internal and external endoscopic customers’ clinical needs and assist with the development and implementation of clinical studies and education solutions.
- Build and nurture relationships with clinical customers as it relates to participating in clinical studies and broader collaboration with the marketing organization.
- Support the product management group including, but not limited to market research, product development, product launch, product changes, post-market surveillance, and product obsolescence.
- Build and nurture relationships with key opinion leaders (clinical and economic) at a predetermined number of regional accounts.
- Develop new relationships with strategically important accounts, coordinate introductory meetings with Fujifilm leadership (i.e. road shows).
- Manage relationship with select society(s) to identify hands on opportunities as well as other avenues for broader collaboration.
- Create an annual strategic plan, at a regional level, for each key opinion leader, to include potential clinical study engagement, educational/speaking opportunities, hands on and educational symposiums and other engagement activities.
- Identify and help evaluate opportunities to support clinical research and studies.
- Work closely with Health Care Practitioner’s (HCP’s) at predetermined number of regional accounts and Product Marketing to create white papers or technique spotlights as well as working with HCP’s as it relates to customer educational events (hands on courses, etc.) to increase awareness of Fujifilm’s technologies.
- Manage and facilitate key hands-on courses by engaging with the HCP leads to align on objectives and ensure equipment needs to support desired training outcomes. This also includes working internally to manage and coordinate Fujifilm attendance, communications, and hands-on facilitation.
- Establish routine visits to key accounts for pre-arranged meetings/discussions on above-mentioned initiatives.
- Partner with the product management group including, but not limited to all phases of the product lifecycle (e.g. product development, product launch, product changes, and product obsolescence).
- Define the clinical and economic needs of our customers (i.e. ASC and hospitals, and academic centers, community hospitals etc.) based on feedback from the field and customers.
- On a quarterly basis, provide updates on strategic and tactical initiatives as well as team objectives, by account, to National Director of Business Development.
- Understand the healthcare systems, market dynamics, and competitive landscapes in the various geographies within the United States.
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
- Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.
Requirements
- BA/BS or equivalent, preferably with a degree related to healthcare or biology or equivalent experience.
- Master’s Degree preferred.
- Minimum 10 years in flexible endoscopy field and strong clinical background with a Bachelor’s Degree or 8 years of experience with a Master’s degree.
- Minimum 10 years of medical device industry experience in a clinical capacity (clinical demonstration and education) with a Bachelor’s Degree or 8 years of experience with a Master’s degree.
- Knowledge / familiarity with gastroenterology, pulmonology, urology, and/or gynecology related products and procedures is desired.
- Prior business development desired.
- Management and/or leadership experience preferred.
- Strong customer orientation.
- Strong oral and written communication skills.
- Strong interpersonal skills and a demonstrated ability to communicate and present to a diverse range of individuals.
- Ability to develop and maintain strong business relationships with key opinion leaders, strategic accounts, and colleagues at all levels.
- Ability to create tactical and strategic plans and deliver them to leadership.
- Critical thinking skills and the ability to perform strategically.
- Proven ability to lead complex projects/initiatives.
- Strong analytical skills and commitment to continuous learning and self-improvement.
- Ability to work independently and in a team environment.
- Capable of effectively managing multiple deadlines and projects.
- Ability to adapt to rapidly evolving situations and needs.
- Strong commitment to delivering high-quality work and upholding HCUS values.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Knowledge of North American healthcare systems and dynamics.
- Must possess a valid driver’s license.
- In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
- Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
