FUJIFILM Corporation

Manager, Customer Support

FUJIFILM Corporation

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts.
  • Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC.
  • Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel.
  • Assists with developing, collecting, tracking, and analyzing individual and department performance metrics.
  • Evaluates and improves TAC processes and tools.
  • Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures.

Requirements

  • Minimum of an Associate degree, preferred Bachelor degree in related field.
  • Minimum of 5 years’ experience troubleshooting complex electromechanical systems.
  • Experience servicing CR & DR systems.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingelectromechanical systemsservicing CR systemsservicing DR systemsperformance metrics analysis
Soft Skills
coachingmentoringevaluating performancecommunicationteam leadership
Certifications
Associate degreeBachelor degree